The Beachfront Hotel Phuket

泳池房很好，

If you want to see the scenery, it all depends on luck😂 The location is too remote, and the local transportation fee is already high. It is not recommended for parents and children! The above is just my personal opinion, for reference only!

The hotel suite is very big, with two rooms and a very large living room. There is a large terrace, which is very satisfactory. You can have dinner on the terrace in the evening and enjoy the sea view. The hotel swimming pool is also very big and beautiful.

I must give a good review of this one! It is a pitfall for the entire Phuket trip. I booked two pool access rooms one month in advance, which are the rooms on the first floor in the picture for 2 nights. You can directly enter the swimming pool from the room, which is convenient for children to play. As a result, when I arrived at the hotel at around 6 pm that day, they upgraded me to a sea view room in the name of upgrading. I saw that it became the 4th floor. I said that I booked a room on the first floor, but they told me that this room type was no longer available. You are late. You can only arrange the 4th floor today. You can arrange it back to the 1st floor tomorrow. If you are not satisfied, you can cancel the order. I was directly angry at the time! I said that the reason I booked your hotel was because I was attracted by this room type. I paid in full and could not cancel the order. Even if I didn't come today, you should not give this room to others. Why did you say there was no room after 6 o'clock? Now let me cancel the order. Where can I live? I asked to see the manager, but the front desk said that the manager had already left work, so I asked to call her. I argued for a long time and kept saying that they were not not providing rooms, so they could not compensate me much. I asked for a 50% refund, but the manager disagreed, saying that it was at most 30%, saying that this price was already higher than the difference between the two room types. Nonsense! Is it compensation to only compensate me for the difference? ! I have been changing hotels for the past few days. I finally booked two consecutive nights without packing my luggage, and I was asked to move again! Moreover, the balcony swimming pool that the children had been thinking about could not be fulfilled. The most important thing is that this manager did not say sorry once from beginning to end, which is not the attitude of a high-end hotel at all! I have been tossing for more than an hour, and I am ready to give in and accept the compensation of 3,000 baht, and ask for free breakfast (my order does not include breakfast). I also bargained with me, saying that I can only give one day. When the hotel made a mistake, a top-level manager could not handle such a small matter flexibly. I really doubt their management and public relations capabilities. Finally, it was agreed to 3,000 baht plus two days of breakfast. I was ready to accept it and did not want to toss the elderly and children anymore. At this time, the biggest surprise of the day just came. The 3,000 baht they gave me was a hotel voucher, and they won't refund it! What?! With such a service attitude, do you expect me to come again? ? I was really convinced. I said I will never ever come to your hotel again and I am a forgeiner. I am a foreigner, and I will definitely not come to your hotel again in this life. At 9 o'clock, you actually gave me a voucher. Are you kidding me? This time I really got angry! The manager still didn't give in at this time, and didn't come to the store to deal with the problem. The front desk lady said apologetically that they could only listen to the manager. I couldn't contact Ctrip, and their handling was still very timely and in place. I immediately contacted the hotel but couldn't contact the manager. In the end, the hotel still had to deal with it like this. In the end, Ctrip paid part of the fee, which made up for part of the bad mood and wasted time. After checking into the hotel, I found that the quilt cover was very dirty and the shower head was broken. We booked a price for 3 people, but they didn't proactively provide an extra small bed. They had to ask for it before they could arrange it. They didn't update the list of breakfasts they promised to provide with the restaurant. The next morning, the restaurant didn't know we had breakfast, and it took half a day to communicate again! There were very few types of breakfast (even so they didn't want to give us an extra day of breakfast), and the restaurant was also average. The tiles in the swimming pool were broken and easy to cut feet, so children should be careful. In general, except for the beautiful design of the hotel, everything else is not good, the management is chaotic, there is no service awareness, and the details are not in place. It is completely unworthy of the price of this hotel (this place is 3 kilometers away from Rawai Beach. When I booked it, 2 rooms for 2 nights was 4800!) But this time I want to praise Ctrip's handling. The communication was very smooth, and the handling was very timely and in place