Guest User
January 13, 2025
I booked a room with two separate beds, they put me in a room with one double bed. When I asked to change the room, they said that there were no other rooms right now, and that they would definitely move me tomorrow. When I asked to at least give me a second blanket, they refused, saying that was not possible. The next morning, one person at the reception said that they would move us at 12:00. But at 11:30, another person was at the reception and said that it was not possible. I did not waste time, I left this question until the evening. At 19:00, there was no one at the reception, I looked for a person for about 40 minutes, then the one who said that it was not possible to move us in the morning appeared. After a very long conversation, it turned out that there was a room, he showed us the room and at night they finally moved us. The room was not bad, but the overall impression of the staff was negative.
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