Guest User
February 2, 2025
This is the worst hotel I have ever stayed in Thailand, bar none!
1. The pillow has a distinct scalp oil smell, I found it when I first checked in, it was really disgusting, after reporting it, several pillowcases were wet, and the ones I replaced later had a lot of small black spots
2. The room was dark and damp, the hotel explained that the good rooms were occupied by regular customers, and the actual room was very different from the pictures on the website
3. The bedding was not changed on the third night, and it was not changed even after multiple reports of pillow odor. Other hotels basically change it once every one or two days. I went to the front desk and they said there was only one person, so I had to change it myself... Fortunately, the guy who sent the food took the initiative to change it.
4. Bad attitude, so many problems. On the third night, I went directly to the woman who looked like the front desk manager. She only talked to the foreign male in a flattering way and asked me to find someone else very impatiently. A man at the front desk said confidently, "We are not a star hotel, we are just an apartment." I said to him, "You should at least be clean." The attitudes of the other girls at the front desk were all very good. I don't know why these two people are so arrogant.
5. I encountered a coffee cup that was very sticky. The handle and the outer wall of the cup were sticky. It should be that it was not washed. I reported it to the waiter. The waiter in the restaurant had a very good attitude and kept apologizing, but the hygiene was still worrying.
I have always praised the service level of Thai hotels. I have never stepped on thunder before.
Finally, thank Ctrip’s little housekeeper for actively helping to solve the problem, which relieved my anger to a certain extent. When I booked this hotel, I didn’t see the detailed negative reviews, so I wrote it down for your reference.
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