Tuana Hotels Casa Del Sol

1. The sanitation of the hotel is worrying. There is a lot of sand on the floor of the room. The bedding has not been changed in time and has obvious stains, hair, and blood (special note: I did not write it wrong, just found a small amount of blood). After many communications and strong requests, the hotel provided new bedding one hour later (the picture shows the sheets being changed). During my three-day stay, I paid special attention to the cleaning lady's cart and found that it was never equipped with clean bedding, only clean towels. This makes me suspect that the hotel has a regular problem of not changing bedding. 2. The hotel facilities are old and only the walls have been renovated. The TV didn't work properly and the taps were out of position. The circuit had a bad contact problem and the light would flicker every few minutes. What’s more serious is that opening and closing the balcony door will cause the air conditioner to lose power. The mattress was too soft and lacked support, causing me to slide down when I sat on the edge of the bed. 3. The hotel balconies and corridors lack lighting at night and rely only on emergency indicator lights. We had to use our cell phone flashlights to light our way in and out of the hotel at night, which caused great fear for the children. In summary, except for its excellent location and proximity to the beach, the hotel performed poorly in other aspects. 4. When checking out, the hotel deducted the deposit for various reasons, which is unsatisfactory. 1，Hotel hygiene was disappointing. The floor of the room had a large amount of sand, the bed linens hadn't been changed in time and had obvious stains, hair, and even blood stains （I emphasize that this is not a mistake, there were small blood stains）. After multiple communications and strong requests, the hotel only provided new bed linens after an hour （the picture shows the changing of the sheets）. During my three-day stay, I closely observed the cleaning staff’s trolley and found that it never had clean bed linens, only clean towels. This led me to suspect that the hotel has a habitual practice of not changing bed linens. 2, The hotel facilities are outdated, with only the walls being renovated. The TV could not be used properly, the faucet was misaligned, and the electrical circuits had contact issues, causing the lights to flicker every few minutes. More seriously, opening the balcony door would cause the air conditioning to lose power. The mattress was overly soft, lacking support, and when sitting on the edge of the bed, I would slide off due to the lack of firmness. 3，There is a lack of lighting at night in the hotel’s balcony and corridor, relying solely on emergency indicator lights. We had to use our phone flashlights to navigate in and out of the hotel at night, which caused significant fear for our children. In summary, while the hotel is in a great location near the beach, everything else was disappointing. 4. Upon checking out, the hotel withheld the deposit for various reasons, which was extremely frustrating.

Cool hotel, 5-7 minutes walk to the sea, next to the cafe Veranda with Russian and Thai cuisine, there is something to feed the child. You can feed at the hotel, we went and ate there. Good pools, I really liked the family room and the view is gorgeous and the room itself is large, divided into 2 rooms. On the territory there are beautiful fountains and fish swimming in the pond. In the evenings in the restaurant there is often some kind of program, they sing and play instruments, it was very cool in other hotels where we lived before, it was nice to sit in the restaurant in the evening with pleasant music. The hotel is mainly populated by Russians, Kazakhs. The room corresponds to the photo. Expectations were met even more. We are happy, we will definitely come back.