Torres Katty
April 23, 2025
The hotel is new, stylish, good rooms with a comfortable mattress and a fairly large bathroom, that's where all the advantages of the hotel end. We checked in at 14, naturally, hungry from the road, called room service 20!!! 20 times, no one picked up, or they picked up and immediately hung up. On the 21st time we were told to call back in 30 minutes, because the kitchen is overloaded. What? In the global chain they answer like that? Seriously? It is absolutely unacceptable to communicate with a guest like that! When they finally brought us food, it is impossible to call it at least a street eatery level, in general, the kitchen in the hotel is a disaster, both paid and included in the stay. Management should pay special attention to the problem of staff shortages and kitchen occupancy during peak hours. The breakfasts are disgusting, it is not clear who they are aimed at, Russians will not find it tasty and the selection is clearly not European, in short, sadness, sadness, we left breakfast hungry, saved ourselves with a mango shake across the road. The water slides are still not working (late February, early March). The view from the room is on the construction site. There are so many children that it seems like you are in a children's pioneer camp. Many people are on all-inclusive vacations, we bought paid cocktails on the beach, they pour the same swill as for all-inclusive, it is a shame and not up to par. The beach is good, there are many sun loungers, a relaxation area with hammocks. You can stay here for a couple of days, but I definitely do not recommend spending your entire vacation here. A bus to Safari and a water park with attractions leaves right from the hotel, check the schedule at the reception.
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