Adrianlim
May 19, 2025
I rarely write reviews, but my experience at this hotel was so awful that I feel obligated to warn others. From the moment I checked in, things went downhill fast.
First, I was shocked to find a snake in my room. Yes, an actual snake. That alone should’ve been enough to leave, but it didn’t end there. The room was infested with cockroaches, which made it impossible to relax or feel safe because I was awake midnight cause cockroaches crawl on my face! Too bad I can’t upload video here, the room is like cockroaches playground everywhere.
When I approached the staff about these serious issues, their customer service was shockingly unhelpful and dismissive. There was no apology, no urgency, and definitely no offer to make things right. It felt like they didn’t care at all about guest safety or comfort.
This was by far the worst hotel experience I’ve ever had. I highly recommend you avoid this place at all costs. There are much better, safer options out there.