Henrique
November 13, 2024
What was bad.
1- the check-in was fine until the front office tell me that is company policy to hold the passports or do a deposit, of course the deposit was made.
2- cleaning services on the Vila was poor, garbage bags forgot to be taken away, missing towels, and when asked to bring towels, was bring a dirty one.
3- leaking from the wall inside the toilet when using the shower… amazing… only after 3 days, I was able to understand why the toilet was always full with water on the floor.
4- Shuttle service is complimentary, however must be booked in advance, but nobody will inform that, only when you need the service to go to the airport, they will remember to tell you that.
5- furniture and mattress need an urgent update.
What was good
1- swimming pool by the beach. FANTASTIC.
2- pool bar service very good too, food by the pool also great.
3-location so convenient, the beach is just amazing.