Guest User
March 25, 2025
I stay at the InterContinental Phu Quoc Long Beach Resort from February 21 to February 22, 2025. My friend and I booked our accommodation through 「Trip.Com」, and the room rental was paid in full online.
During my stay, I paid cash for two food and beverage fees, and I was informed that the deposit (i.e., VND2,000,000) from my credit card had been voided upon check-out, and I have retained the void receipt. However, upon reviewing my credit card account on March 6, 2025, I discovered an abnormal transaction of VND7,017,402.00, processed on February 22, 2025. This charge was collected by InterContinental Phu Quoc Long Beach Resort, despite my understanding that all fees had been settled in cash at the time of check-out and the credit card deposit was cancelled at that time.
I am baffled as to why the InterContinental Phu Quoc Long Beach Resort would manually process a charge against my credit card without my consent. If my credit card information was misappropriated during my stay.
I initially reached out to the resort via WhatsApp and email, only to receive an unsatisfactory response stating that the charge was due to a system processing issue related to my deposit. However, this explanation does not clarify why an amount of VND7,017,402 was charged when I had only authorized a deposit of VND2,000,000. The lack of transparency and clarity in InterContinental Phu Quoc Long Beach Resort’s response is unacceptable.
For an internationally renowned premier hotel brand, your staff’s handling and response to breach of client’s confidential information and misappropriation of client’s money is truly worrying.