La isla Apartments & Villas - Sea View & Fireworks Phu Quoc

地板超級汚漕，毛巾超級邋遢和我灰色的鞋一樣，訂四晚五日都無人清潔和補充物資，去櫃檯問職員攞牙膏，佢揾咗好耐都無，話之後揾人送上去，結果都係無，最後要我自己在樓下自己俾錢買牙膏，訂三人住，問佢攞多一個枕頭佢都話無，仲叫我好好利用資源。

Check-in was a bit troublesome, and there was a language barrier. The staff didn't speak English very well. Only one staff member could speak English. The room was great value for money, and you could watch fireworks every night. The sanitation was very good. The staff was a few minutes late when returning the deposit. We had to catch a flight, and we were a little anxious. If you take an early flight, you must make an appointment for the refund in advance. We made an appointment and waited for a long time. I took real photos of the swimming pool and the fireworks show. This apartment really gave a great experience.

First time to Vietnam🇻🇳, first time to Phu Quoc Island, first hotel to stay in, I thought I wanted to stay two more days in the sunset town, and saw that it was a hotel with fireworks view. There were three of us, and I felt that this apartment was good after looking at the photos and reviews. It turned out that I was really wrong... I have never stayed in such a bad hotel/apartment: 1. We were locked in the room for more than two hours after checking in! There was no contact information in the room. After finding it online, I made countless calls, contacted on Instagram, and contacted on WhatsApp. Either I answered the call and sent it to reply later, or no one answered/replied at all! I bought two tickets for the kiss of the sea show in the evening, but I was locked in the room and couldn't get out at all! It was really scary when I went to Vietnam for the first time... I didn't know if I was kidnapped or something, no one paid any attention... I knocked on the door so hard that no one outside could hear it, and I almost called the police... Finally, I wrote on the Ctrip platform to contact the hotel, and someone finally came up to open the door after the second practice... Because we were locked out and no one responded and missed the show, it was normal to ask for the loss of tickets, but no one solved it... 2. There was excrement in the toilet... After checking in, there was very dirty solid excrement in the toilet... After the staff finally came up, I told him about this problem, and he pressed the flush button very calmly in front of me... I was really speechless. I said I wanted to change rooms, but in the end I didn't change them at all... 3. The hair dryer caught fire: I took a shower on the first night, and my mother wanted to blow dry her hair. As soon as she plugged in the power cord, it might be a short circuit in the power cord, and it caught fire directly... Fortunately, no one was injured... I told the staff on WhatsApp that I needed a hair dryer, and urged them many times, but it didn't come for two days... So far, I haven't received any compensation... It's really the worst hotel experience in history, no doubt...