Ni Luiza
February 1, 2025
Firstly, we couldn't find the location for a long time, because there were no identification marks like a sign, we searched for two hours
Secondly, the place was apparently after renovation, everything was covered in construction dust. When checking in, we pointed this out, but the girl who was the administrator, said that it was clean, after negotiations they cleaned it up anyway. The bedding was also not in the freshest condition
Thirdly, one day the towels were not changed, the reason was explained by the lack of clean ones, the next day they charged extra for changing the towels
Fourthly, very rude communication in raised tones, I made a reservation, but was unable to fly, so I helped remotely with some issues. At the time of check-out, the administrator called endlessly and in raised tones sorted things out, making us guilty, although we had already explained the situation several times.
I am very disappointed in the service and maintenance.
4 out of 10 points (only because of the location)
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