Sokha Phnom Penh Residence

Sokha Phnom Penh Residence Reviews

Sokha Phnom Penh Residence

Street Keo Chenda, Sangkat Chroy Changvar, Khan Chroy Changvar, Phnom Penh, 12110, CambodiaView Hotel Details
Sokha Phnom Penh Residence
Sokha Phnom Penh ResidenceSokha Phnom Penh ResidenceSokha Phnom Penh Residence
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Sokha Phnom Penh Residence Guest Reviews

4.2/5
Very Good
30 review
Verified reviews
Location4.2
Amenities4.2
Service4.2
Cleanliness4.3
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All reviews(30)
Positive reviews(24)
Reviews with photos/video(5)
Negative reviews(1)
Trang Libyou
Bassac Suite
Stayed in Sep 2024
Couples
2 review
3.7/5
Posted on Sep 12, 2024
In the trip.com mention have bathtubs but actual the room don't have. So disappointed. But everything is good service and clean
Malik_Explorer
Bassac Suite
Stayed in Aug 2024
Solo travelers
13 review
4.7/5
Amazing
Posted on Aug 19, 2024
Firstly the hotel is like 20 mins ride from airport , but opposite side the bustling town. It’s just across from Mekong river. Mobility to reach hotel were hassle free. As a diamond member i was able to do early check in and had my welcome drink and cold towel at reception. We booked bassac suite and as per photo it has bathtub , however when we checked in to my surprise it’s not. I ring to FO to check about and I were instructed to pay $20/ night if want but tub. However they had discussed this with their senior management and come up with free upgrade to high ceiling 16th floor room. Not sure what it called but such a grand fabulous room with Mekong river view too. Staffs are super friendly and welcoming, English speaking, overall the price I paid for my stay was worth it. If I ever coming back Phnom Penh I choose this hotel.
Sok Alex
Bassac Suite
Stayed in May 2023
Couples
1 review
4.7/5
Amazing
Posted on May 26, 2023
Good location in the city Center of Phnom Penh, Facing Royal Palace, friendly staffs and great hospitality.
Senghak
Tonle Sap Suite
Stayed in Dec 2023
Couples
13 review
5.0/5
Outstanding
Posted on Jan 2, 2024
Good for stay in Phnom Penh
LTD
Bassac Suite
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 26, 2024
I was impressed by the historic atmosphere and the modernity of the plumbing.
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SUTTIHDA
Mekong Suite
Stayed in Oct 2023
Business travelers
58 review
4.5/5
Great
Posted on Oct 25, 2023
Good service, convenient travel
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Flyer55373605260
Stayed in Jul 2024
Travel with friends
5.0/5
Outstanding
Posted on Jul 5, 2024
This hotel is fabulous place to stay among all the great hotels in Southeast Asia which I had visited, very high in my experience -- for several reasons. The superlative service from a committed and efficient staff with super friendly. My room was very specious via river view. The breakfast was excellent, they offered you an optional. Not forgetting the pool is huge. Luckily, it was the queen’s birthday and I could see the wonderful firework from Sky bar, great memories. I extremely recommend this hotel to everyone, you won’t regret.
Response from Property: Dear Mr. Brown, Greetings from Sokha Phnom Penh Hotel & Residence! We extend our heartfelt appreciation for taking the time to share your recent experience at Sokha Phnom Penh Hotel & Residence. We’re genuinely delighted to learn that you found our accommodations to be excellent and that our dedicated staff contributed to making your stay memorable. Your commendation of our breakfast offerings at the restaurant is truly gratifying. We continually strive to provide a diverse selection to cater to our guests' preferences, and it's rewarding to know that we exceeded your expectations in this aspect. It would be our pleasure to welcome you again and surpass your expectations in every aspect of your stay. Your Sincerely, Sokha Phnom Penh Hotel & Residence
Guest User
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Oct 30, 2024
Sitha is an outstanding staff member of the Sokha Hotel. The gym, sauna and pool facilities are excellent, and the beat in the city. Miss Sreynuon is a key and professional staff member who is dedicated to her work. Staff make you feel very comfortable. Miss Seangny is the supervisor of these facilities and her work is appreciated. The staff is very friendly, kind and generous. This hotel is superb.
Guest User
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Oct 4, 2024
The massage lady Mrs.Chan Sitha was very excellent and very professional. I would like to recommend her to anybody and I will invite all the the Jasmine SPA. The massage room was very clean and massage oil was excellent and the smell was very good 👍 thank you
U9212EApeters
Stayed in Mar 2024
Couples
1.0/5
Posted on Mar 18, 2024
Bad karma here in Phnom Pehn. 700 room hotel with 40 or 50 guests. Like a giant mauseleum. Our shower could do with a good scrub. Air conditioning is turned off in some hotel corridors and at times in lifts. Staff stand around looking at their phones. Very good rooftop bar with city and river views. Check your mini bar contents when you arrive, I was ripped off at checkout. Not happy about that. Poor reception staff.
Response from Property: Dear Mrs. Peters Warm Greetings from Sokha Phnom Penh Hotel & Residence and thank you for reaching us to share your experience. Firstly, allow me to extend my personal apologies for the several shortfalls you experienced with us, noting that I had met you in person on the day as well to personally ensure the comfort of your experience of cleanliness. We usually inspect for all arrivals to ensure every single is going well. Especially, the cleanliness. We wish to express our gratitude for the time you have taken to share your experience in much details as it is from those that we can continue to strive from improvements. We hope that you will allow us at some future date, an opportunity to redeem ourselves. With this in mind, please reach out to us personally to make your next reservations with us, and rest assured you will be extended our best offers to make up for the inconvenience. Do let us know if you wish to visit us again and we would make a brilliant experience for your next visit. Yours Sincerely, Sokha Phnom Penh Hotel & Residence
Guest User
Stayed in Jul 2024
Other
5.0/5
Outstanding
Posted on Jul 12, 2024
It was a great memory and wonderful experience at Sokha Phnom Penh Hotel, it was everything you would expect. The food in the restaurant was great. The staffs were very friendly and the room was so roomy with clean. I absolutely love the pool was too big seem like Olympic pool. Great stay, I highly recommend this hotel.
Guest User
Stayed in Nov 2023
Solo travelers
5.0/5
Outstanding
Posted on Nov 2, 2023
I had an outstanding massage and coffee rub afterwards with Chan Sitha. I would highly recommend her . I told her what type of massage I needed and she gave me an excellent massage Came out feeling totally relaxed 😀 Also the Spa is beautiful and clean with a shower in the room as well . Thank you Chan Sitha !
Guest User
Stayed in Apr 2023
Other
5.0/5
Outstanding
Posted on Apr 23, 2023
There are friendly staff, a view of the Tonle Shop River, and a nice swimming pool. The night view is very nice. Above all, I loved the bed and bathtub of a very large size.It's a hotel that I really want to come again.
Response from Property: Dear Ryu M , Warmest greetings from Sokha Phnom Penh Hotel & Residence ! Thank you so much for your feedback, we are very pleased to hear that you enjoyed atmosphere at our hotel and we trust your experience in our hotel overall has been up to your expectation. We hope to have the pleasure to welcome you back soon. Best regards, Sokha Phnom Penh Hotel & Residence !
Tang Heng L
Stayed in Apr 2023
Travel with friends
5.0/5
Outstanding
Posted on Apr 11, 2023
I’ve been coming to Sokha Phnom Penh Residence every year since they opened in 2015. The rooms are spacious, clean. The bath room is huge and includes a shower and a large tub with a view of where the Mekong river and the Tonle Sap river meet. The staff are extremely polite, courteous and eager to help. Especially the front desk manager Mr. Sambo who anticipated our needs and made our stay feel like home. Only two minor complaint, the breakfast can use more variety, and the automatic bidet seat needs to be repaired/replaced. I prefer to stand when I do my #1.
Response from Property: Dear Tang Heng L , Warmest greetings from Sokha Phnom Penh Hotel & Residence ! Thank you for your share of a most excellent feedback of your previous stay experience with us. Your kind comments will be shared with Mr.Sambo, whom I am certain will encourage him to continue to provide the best service for our guests. We are looking forward to welcoming you back again soon. Best Regards, Sokha Phnom Penh Hotel & Residence !
Guest User
Stayed in Sep 2023
Other
5.0/5
Outstanding
Posted on Sep 5, 2023
So thoughtful and so beautiful! This hotel was stunning and the staff were so helpful and lovely. They even found out that it was my birthday on the last day of my stay and made me a cake. Highly recommend.