Royal Guest House

Good security at the hotel

The pictures are out of date. There is no pool table and no restaurant, and no baths, only showers. Yet they still show the pictures . . . The first night there the TV would not work. I went looking for the manager Dom, could not find him. Next day again could not find him. Third day he fixed the TV. It has not been tuned in. They should have known that but you will learn; they give the minimum service. I moved to another better room. There the TV did not work. Again I could not find the manager Dom. When I did, he changed the remote control and the TV worked. Again they should make sure the TV works before the rent out the room The shower dribbled. I complained - nothing done. Eventually the water ceased altogether. I would wake in the morning and had no water. In the evening it worked. Many guests just moved out. I borrowed a large bucket from the cleaners and stored water to shower with. Before I was trapped here during covid for months. There were constant problems. Water came through my ceiling twice - it took weeks to fix and repair the ceiling. I left in 2022, because of a long wait for water to be supplied. Whenever there is a problem the manager cannot be found. He hides from work. This time in 2023 I got the Boss ladies number. She never answered once, and twice just cut her phone off. How anyone books in I do not know. The manager sits at a computer at the extreme left hand side in the back so he cannot be seen, that or he is in his room or off on his motor bike. My door lock never worked properly but despite me telling them it was never fixed . AVOID