Palace Gate Hotel & Residence By EHM Reviews

Response from Property: Dear Jan Ong Tay, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed your stay with us, especially our breakfast offerings and locally sourced coffee. It’s wonderful to know that Mr. Dara Uong’s attentive service made a positive impression—your recognition will certainly be shared with him and the team.We truly appreciate your support and look forward to welcoming you back for another pleasant stay in the near future.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Dr Sokunthy, Greeting from Palace Gate Hotel & Residence by EHM!Thank you sincerely for your glowing review. We are truly honored by your kind words and delighted to hear that your stay exceeded expectations. It brings us great joy to know that our team's efforts to provide exceptional hospitality made a lasting impression.We’re especially pleased that you found the natural surroundings and thoughtful design of our hotel to be both elegant and comforting — creating a space where you could fully relax and feel at home. Your description captures exactly the experience we strive to offer each of our guests.Knowing that you consider our hotel a place you’ll return to means the world to us. We look forward to welcoming you back to your home away from home, and to continuing to offer you the beauty, comfort, and heartfelt service you so graciously described.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear susi ana, Warm greetings from Palace Gate Hotel & Residence by EHM!Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you found our room clean and appreciated our convenient location, surrounded by many nearby stores and amenities.Your kind words serve as great encouragement for our team to continue providing a comfortable and enjoyable stay for all our guests. We truly look forward to welcoming you back again soon.Yours sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Valued Guest,Greetings from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review and perfect scores across all areas — we truly appreciate it. We're delighted to hear that you had such an enjoyable experience that you decided to extend your stay with us. It’s especially rewarding to know how much you loved the view of the temples from your balcony — a beautiful surprise indeed!Your kind words inspire our team to continue delivering exceptional service and memorable experiences. We hope to have the pleasure of welcoming you back again very soon.Yours sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Tanatorn, Greeting from Palace Gate Hotel & Residence by EHM!Thank you very much for taking the time to share your kind review. We're delighted to hear that you enjoyed your stay with us — from the spacious room and comfortable bed to our convenient location and attentive staff. It's especially rewarding to know that you had a restful sleep and appreciated the breakfast offerings.Your recommendation means a great deal to us, and we're truly pleased that you found your experience to be a good value. We hope to have the pleasure of welcoming you back on your next visit.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your thoughtful review! We’re thrilled to hear you appreciated the spacious room and the convenient location near Wat Botum Park, the Royal Palace, and the waterfront. It’s also great to know that our staff left a positive impression with their kindness and helpfulness – we’ll be sure to pass along your kind words.While you didn’t get a chance to use the pool or gym, we hope you’ll have the opportunity to enjoy them during a future stay. We’re glad the nearby tuktuk service made it easy for you to explore the city.Thank you for staying with us, and we hope to welcome you back soon!Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear that your first night was not up to the standards we strive to maintain. Please know that we take your concerns seriously, and we will be addressing the maintenance and cleanliness issues with our team to ensure they are promptly resolved.We are also sorry that our restaurant did not meet your expectations. Your feedback is invaluable, and we will be reviewing our food quality and service to make necessary improvements.We truly appreciate your time and hope you might consider giving us another chance in the future. If there is anything we can do to make things right, please feel free to reach out to us directly.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear Chinn Thida, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your recommendation! We're thrilled to hear that you enjoyed your experience and that you would recommend us to couples and tourists. It means a lot to us. We hope to welcome you back again soon!Yours Sincerely, Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Adam Ryall, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience with us. We’re glad to hear that, despite the initial mix-up, our team was able to assist you promptly and ensure a smooth transition to the correct location. It’s wonderful to know you found our staff courteous and professional, and that you enjoyed the spacious, clean, and comfortable room.We’re also delighted that you appreciated the value of your stay and the convenient access to the resort’s amenities. Your kind words truly mean a lot to us, and we look forward to welcoming you back for another great experience in the future!Yours Sincerely,Mr. SENG Seila"Operations Manager

Response from Property: Dear Value Guest, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for sharing your feedback. We appreciate you choosing our hotel for your transit stay. We're sorry to hear that some aspects of your experience did not meet your expectations. We continuously strive to improve our facilities, and your comments about the lighting and overall condition of the hotel have been noted for future enhancements. We hope to have the opportunity to welcome you back and provide a more comfortable stay in the future. Safe travels!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear Samsuddin Bin Sidek, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We are thrilled to hear that your stay with us exceeded your expectations. It's great to know that you enjoyed our clean facilities, convenient location, beautiful gym, and serene swimming pool.Providing a peaceful and relaxing environment for our guests is one of our top priorities, so we’re delighted to hear that you appreciated the quiet atmosphere. Your kind words mean a lot to our team, and we are truly grateful for your recommendation.We can’t wait to welcome you back on your next visit to Phnom Penh. If there’s anything we can do to make your next stay even more memorable, please don’t hesitate to let us know.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM

Response from Property: Dear James Willing, Greeting from Palace Gate Hotel & Residence by EHM!Thank you very much for taking the time to share your feedback and for rating your stay with us so positively.We’re delighted to know you enjoyed our convenient location, especially with the variety of nearby food options and parks. It’s also wonderful to see your high ratings for our service and surroundings — your kind words mean a great deal to our team.We appreciate your feedback on amenities and cleanliness, and we will continue to work on enhancing those areas to provide an even better experience for our guests.We hope to have the pleasure of welcoming you back again soon.Yours Sincerely,Mr. SENG SeilaOperations Manager

Response from Property: Dear RAVY VUTH, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for your kind words and positive review! We're delighted to hear that you enjoyed your stay, especially our cleanliness, hygiene, and the excellent service provided by our staff. It's wonderful to know that you liked our breakfast as well – we strive to offer a great start to your day!We look forward to welcoming you back for another enjoyable experience.Yours Sincerely,Mr. SENG SeilaOperations Manager Palace Gate Hotel & Residence by EHM