Guest User
May 7, 2025
Very, very nice hotel, this is the second time we've been here, but this time we found the staff very unfriendly, not very helpful, almost bothering us to get kicked out at 11 a.m. knowing that check-in was at 4 p.m. Upon arrival at Phi Phi port, there was no support from the hotel, we had to manage on our own by taking a boat taxi at our expense for 1500 baht. We explained this upon arrival at the reception, we were told that we had to book on the hotel's website or call them, whereas when we arrived in Phi Phi, there was a hotel boat that couldn't take us, telling us that it was full and that we should have booked on the hotel's website knowing that they knew we were arriving.
The hotel promised us a free return trip, but on the day of departure we had to pay another 600 baht. Then our arrival at the hotel was pathetic; it looked like a factory.
Honestly, we spent a month on vacation and booked lower-rated hotels, yet we received much better service and friendliness, which was a shame. Aside from the beauty of the place and the village right next door, the staff didn't live up to the standards of the place.
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