Sailing Club Resort Mui Ne

Our family from from New York City stayed at Sailing Club Resort Mui Me. While the property is nice and tranquil our overall experience was terrible. Discriminatory behavior from staff members at Sandals and swimming pool beach attendants, which we find disappointing and sad. My family and I left feeling very unwelcome and in tears. Really an awful experience. The reception and housekeeping teams, as well as the gardeners, were friendly and professional. We would like to say thank you to Mr. Chien a staff member who consistently demonstrated genuine hospitality. Chien made us feel welcomed and treated us with dignity. Sailing Club Resort Mui Ne you should seek to train all your staff members to emulate Chien’s professionalism. The staff at the beach, the men that hand you towels at the swimming pool, and the Sandals restaurant staff were awful and inconsistent. From the moment of our arrival the lobby was dark, silent, and lacking any semblance of a warm welcome. It was clear that the atmosphere did not align with the resort’s polished online presence. We thought the hotel had close down and shocked to see some staff member sleeping and napping with their arms on the reception desk like a nap time break room rather than a luxury Boutique Hotel. It was unprofessional Once you enter the pool and restaurant this is where the difference starts to show. So sad to observe how white, foreign guests—particularly those from Europe were treated with far more attentiveness, friendliness, and care than Vietnamese-speaking guests. Menus were proactively offered to foreign guests, their preferences prioritized, VIP-level service. Staff were eager to please them and do anything and roll out the red carpet for them. Meanwhile, us we spoke English but at times Vietnamese are routinely overlooked, forced to make repeated requests for basic service, and made to feel unwelcome in spaces where we were paying HOTEL guests. When I sat at the swimming pool lounge not once did the beach attendant bring me a menu. He always went over to the foreign guests in to check in and smile and chat. My wife and I realized oh we speak English too! we were warm and friendly to him and everyone. This was the staff once again prioritizing white people over people like us. The white guests had their menus delivered, trays brought out, opened sparking water bottles for them. We ordered the same thing but received not the same service. It was so tacky to see this play out right in front of us. When we spoke Vietnamese at times we noticed a shift right away. We were given restrictive seating options, denied flexibility that other guests were afforded, and even reprimanded for taking simple photos of our food for while other white guests were freely filming each other, with other hotel guests face and lounging for hours with no staff intervention. Lesson learned. Just speak English and they will treat you VERY WELL. if you speak an ounce of Vietnamese or non-English yo