Peterborough (Hampton)

I recently stayed at Premier Inn Peterborough Hampton, and for £277 for two nights, I expected much better. Unfortunately, the experience was frustrating and disappointing. First, there was no water in the room, no iron, and no phone to call reception—you have to go downstairs and ask for everything. The water they provide is in a glass at the front desk, or you can buy a bottle from the vending machine for an outrageous £2.70. The shower unit was old and tatty, and the hot water didn’t work properly. The sink splashes water everywhere because it doesn’t open fully, making it messy and inconvenient to use. The pillows were completely worn out and thin, offering no support—felt like sleeping on a sheet. Housekeeping was another issue—even if you leave the sign on the door requesting a clean, they still don’t clean the room unless you also tell reception (which I found out the hard way). Staffing levels were poor—only one receptionist at a time, always busy, meaning you have to wait a long time to be served. The hotel also has long corridors with no staff around to assist if needed. For the price, this stay was absolutely not worth it. You’d expect better service, working amenities, and basic comforts without having to constantly chase staff. I wouldn’t stay here again.

Jade was fantastic. We had an issue with our room and she solved it quickly and efficiently. She was helpful, kind and considerate ensuring we would have a great nights sleep. Our second room was lovely. Well equipped with comfy pillows. Thank you

We received a very warm welcome from Jade on the reception desk who went out of her way to make sure the 2 rooms we booked were together/ on the same floor. Couldn’t do enough for us, thank you so much . Service above & beyond which really makes you feel you have chosen the right place to stay 😊

Such a nice , positive experience @ this Peterborough Prem Inn - super-friendly staff all-round from reception to all the breakfast personnel.. Great room {as per usual} , good car-park & ideal location for eateries / shops / busses into Peterborough.. 👍👌👍

I stayed for 4 nights for business last weekend. Firstly, when I arrived at the room, it was really cold - clearly nobody had thought to turn the heating on ready for guest arrival which wasn't great. On the subject the heating system isn't great anyway. There was no free wifi available at all - I tried several times to connect but it failed every time. There was also never any staff available or around at reception so nobody to complain to or solve the problem. To be fair the room was fine other than that - bed was comfortable and room was reasonably clean although the duvet cover was a bit tatty. Overall quite a disappointing experience which has cost me money as I needed to use my phone as a data hotspot to get work done every evening.

Stayed here for one night as we had an appt near Peterborough the next day. Everything, from the warm welcome from the young man at the reception desk, the lovely room which was large, very clean and quiet with a very comfortable bed, to the lady who was on duty at reception in the morning was great. Will have no hesitation at all in staying again 👍