Guest User
October 29, 2023
When the keypad to my room stopped working at 6.30 on a Sunday morning there was no way to contact anyone. No emergency phone, no possible instructions. After 45 minutes I woke up another guest who let me use their laptop to ask the the ‘live chat’ told me I’d have to wait until 10am for the cleaners to arrive. After another half an hour of attempting the key pad, I was able to to renter my room, however this meant I no longer felt safe leaving the room to used the shared facilities (the door on the bathroom also extremely difficult to open). Would not stay again.