City Quarters on Brewer

Not a hotel. Still charging hotel rates! Backpacker hostel! Advertisement is not true..Guests were drinking and making noises..listening to music! Couples quarreled in the middle of the night! Could not contact hotel staff! Complained to staff the next morning! Would not let me check out. Would not refund me! I booked a hotel for 3 days! I only stayed for one night! Would not refund me for the remaining two days! Staff said they were not worried and I would go to the government department consumer foundation to complain! Black shop! Everyone should be careful!

If you want unsafe and unsanitary accommodation stay here and get riddled with bed bugs. Poor customer service, unable to get hold of anyone, do not respond to emails, do not call back when saying they will, constantly chasing them for resolutions and getting none. When first arriving at City quarters on Brewer, we had not received the codes to get into the room and had to ring and email multiple times before anyone got back to us. When arriving back at the accommodation the door and lock to the room was broken, the door could just be pushed open from either side, meaning it was not safe to stay or store our luggage in, the accommodation could not provide another room, they stated the door was not broke until we sent the photo and video evidence it was, they said they would get someone out to it that day to fix it, which they did not, nor did they update us that this had not been done, as it was late at night we had to book alternative accommodation for the night and was told it would be fixed the next day, again the next day no updates we rang multiple times and was told at 4pm they had to order parts and it would not be until the next day so again had to find alternative accommodation for the night. Day 3 we rang multiple times with no response 3pm we got through and was told they were on their way to fix the door. We arrived at the accommodation at half 4, when the joiner was putting the door on which was lucky as the code was different and no one ever messaged or rang to say he'd been and that the code was different. We stayed thay night and woke up the next day and noticed the bed was riddled with bed bugs, that we could physically see everywhere. When contacting the accommodation they were no help at all, they will not refund the money for the night we were unable to stay or the alternative account we had to pay for. Of course we don't intend to stay in a bed bug ridden bed, and have requested a full refund for the week we booked of which we only stay one night, yet they are refusing to pay anything. The room also has the smoke alarm ripped out and mold. Absolutely disgraceful place and people. Do not stay here.

Drains in the shared bathroom were completely blocked. Flooring in some places had completely given out or was on the verge of giving out. Fan didnt work in the room. Bathroom lock was dodgy. Upon arrival, was greeted to a nice smelly sulo bin in the shared lounge are which happened to be right next to our room.

The walls were peeling in our bathroom. A dirty towel in our room when we arrived. Faeces on wall by toilet paper in bathroom. A very muddled arrangement with the kitchen. We were told on our info for check in that we could lock the door into the kitchen. Cleaners would use it in the morning. However other residents knocked on the door to get in to kitchen when we were in bed. Not enough small milk carts s in fridge for all residents. Housekeeping did not empty bins in kitchen on Tuesday as still full when returned from day out. We left at 10am and they had not arrived for work. Room 6 bed very small. Bathroom not adjoining room. No washing up cloths or tea towels in kitchen even though there are pans, plates etc to use.

Very thin towels for bathroom. We were given soap , but then it disappeared and wasn't replaced. Bed was quite lumpy & could have done with an extra pillow.