Candlewood Suites Perrysburg

Convenient location near highways and amenities, praised clean and comfortable rooms. Excellent, friendly staff, and impressive amenities such as gym, kitchenette, and laundry facilities.

On Monday, April 21st I began making the reservation for Friday, April 25th. I had to step away from my computer to attend to a work matter and upon returning to my computer I completed the reservation. All the while not realizing that the date had been reset to staying from the 21st to the 22nd. It was not until I checked the reservation page on Wednesday April 23rd that I saw the reservation had been made for the 21st instead of the 25th as I wanted. Mind you, there was no call received or email sent inquiring as to why we had not shown up. On Friday the 25th, I called and asked if there was anything that could be done and the first individual I spoke to said that we could stay the 25th and pay the difference in price from the 21st to the 25th. I agreed to this offer and hung up. A couple hours later, after not receiving any confirmation email, I called the hotel and spoke with someone else who said that they had talked to the manager and he changed his mind and the earlier offer was no longer valid. He said he would only give me a $56 credit and I had to pay $144 making the room $200. I mentioned that the rooms were only $151 online and rather than coming to an agreement or giving me the credit towards the $151 room, he simply stated "then book the room online." He knew he had already gotten his money so providing genuine customer service was no longer his concern. I am not saying I was not wrong in any part of this situation but I thought that just maybe, a business would attempt to work with the customer to come to a mutual agreement where both parties are satisfied. It's truly disheartening that only dollar signs were seen by the manager and not providing service to customers.