Pernera Beach Hotel

Very good service beautiful room and we enjoyed the food and drink

A truly fabulous hotel with excellent staff who simply couldn’t do enough for us. Maria in the restaurant was amazing, as was Mr Sam. All the staff at the reception were great. Rachel in kids club was just brilliant, our kids loved her! Theo in the A la Carte restaurants, the chef in the breakfast restaurant and pretty much everyone in between. We needed an extra bed as the kids decided they didn’t want to share a sofa bed. Before the end of the day an extra bed was in the room. Our daughter is gluten free and the food was amazing and the attention of the staff and chef to ensure she had her dietary needs met was incredible.

Arrived at the hotel on 13th August, first impressions were good other than a drunk man from a wedding group of 52 who was shouting and telling us all his negatives views about the place, great way to start your holiday! Entertainment team Andrei and Flav were amazing, there talent night was the highlight of the evening entertainment, a real credit to the hotel. We tried both bookable restaurants, Asian and A la carte - both amazing. Buffet and breakfast were both equally as good, plenty choice and variety, one of our group had a Peanut Allergy and she commented it was one of the best all inclusive for her, all food labelled appropriately. Only downside for us as a group of 4 was getting sun loungers on a morning. The loungers/pool open at 8am. You cant reserve any loungers prior to 8am, any towels placed before this time are swiftly removed by the Lifeguards, this can lead to some confusion as guests who have placed towels prior to 8am turn up and think the person lying on that particular lounger has removed the towels - its not its the Lifeguards, any towels removed prior to 8am can be collected from Lifeguard station. The Ques for the loungers start from 7am and one guest may have multiple towels so if they are before you in the que then it makes it harder to get a lounger, some guests we seen had 8 towels each. This was something new to us, queuing for a lounger? Its probably a hard situation to resolve, maybe all loungers are available to book the night before on the Hotel App, like the Restaurant reservation system you can only book the amount of people in your room, gives everyone a fair chance and you wouldn't have to get up early to get a lounger? Number all loungers and create a map of the area they are in? We done an excursion on the Aphrodite Cruise boat down the Turtle Bay and the Blue Lagoon, highly recommended, we got to see three turtles, boat pick up is a 10min walk from hotel. All in all a great hotel, apart from getting loungers.

We stayed at this hotel for 1 week at the start of August to celebrate our wedding. First of all, I need to share that the wedding itself was amazing - the venue was perfect and the staff involved were so professional and lovely! The bar staff was nice, and the stay was ok. The cleaning was so-so. For example, they never cleaned or removed any glasses or plates from the room. We had to do that ourselves. Some people got chocolate on their pillows every day, some never did. Not the biggest deal, but I'm used to better (from more reasonable hotels). The adult pool was nice, but small. The family pool was warmer and the shape of it was not very practical for kids playing in it. Also, traveling with teenagers means that we had to go into the warmer, much more busy family pool if we were to swim together, and I missed previous holidays where the whole family would just go into a large, square pool together. I will not stay at Pernera Beach Hotel again when I return to Cyprus (which I will, I love that place!). The main reason for this is the unfriendly people in reception who simply made us feel unwelcome, in their way and we felt that they were happy to see us leave. Our party of 24 guest should have been welcomed and appreciated, but in stead they seemed to hate us from the very start. For example, on our wedding day, the photographer cut off our "all inclusive" bands for the photo session. As we passed reception on the way to our ceremony we informed them in a casual way that we'd come back for new bands later, and to our shock they seemed quite angry and told us in a strict voice that guest are NOT allowed to remove their bands. That certainly was a mood killer.... This wasn't the worst of it. One of the families staying there - mum, dad and 3 kids, were staying in 2 rooms (mum + 2 kids in one room, dad + 1 kid in the other). One night the mum tried to open the door to her room but the door was jammed. She contacted reception, who sent a member of the staff who tried to open the door, but weren't able. They told her she'd have to wait until the morning after (which also was the wedding day). So, the two kids were stowed in with the dad and she was put in a damp room, not being able to access any of her clothes, medicine (which she should have) or toiletries until the next day. When they finally managed to open the door to her room, and she came back to reception, they called her name to make her come to the desk. She was expecting an apology and some form of compensation, in stead, she was sternly told that she needed to return the key for the temporary room asap. And there were many other minor experiences with the reception that made us cringe at the thought of contacting them. Pernera has such potential, but we never really felt welcomed there. Luckily, we know other hotels where we do feel welcome and appreciated and look forward to visiting Cyprus again!