Spa Hotels in Pengzhou

This is the first time I have encountered such an outrageous hotel. When I arrived at the hotel, I was told that there were no standard rooms available, and they said they would upgrade me to a parent-child room (my father and I were traveling). I thought that a parent-child room would just have another smaller bed, so I agreed. Who knew it would be such a small child bed? When I went to bed at night, I found that the bed was not only small, but also stuck to my hips (I am 167cm tall). It was very inconvenient to get up and lie down. The most annoying thing was that the bed board was hard and it made my bones crack. I couldn't sleep all night. Did I do something bad to be cheated by the hotel like this? I couldn't sleep at night, so I checked Ctrip and found that the hotel actually had the parent-child room I thought it was, but it was not this parent-child room for children! The front desk was not doing their job!!!

When I checked in, I was quite satisfied with the service at the hotel front desk. When I got to the room, I found that the peanuts eaten by the previous guest had not been cleaned up. I was very disappointed. The hotel's smart toilet and smart curtains were useless, and the flushing sensor point of the smart toilet was particularly secretive. We had a great meal. We wanted to listen to music in the room at night, but we couldn't get it right so we called the front desk. After the staff came, the TV still had no signal and screencasting didn't work. Even the smart speaker staff didn't know how to play music. , we researched it ourselves the next day. What made us most angry was the breakfast experience. As soon as we entered the breakfast room, we passed by the coffee bar without seeing any price tags. We ordered 3 cups of coffee, but the waiter did not inform us about the coffee and breakfast. It is separate and requires additional charges, and the selling price of the coffee is not shown! After breakfast, they asked us to pay for the coffee, and they overcharged us. We expressed doubts, and the waiter called the management to deal with it. A lady with short hair and glasses appeared with a lot of arrogance. Regarding the questions we raised, ( Ordering coffee without informing us about charging issues and overcharging) without a single apology, they refunded the overpaid fee in an understatement. This management loophole and service awareness are too bad, it is completely forceful buying and selling! At the same time, during the check-in process, all our dissatisfaction only resulted in light and insincere apologies without any substantial follow-up. What is worthy of praise is the hotel's private car service. The driver's attitude is really good, which is also for us. The only good impression left! ”Worry-free travel” Denza D9 business car full-time driver city pick-up: The driver is really nice, patient and considerate, the only good impression I have of this hotel ”Drink a cup first” SOE coffee: no active verification at all, just charge by default