Roc Oberoy - Adults Only

My partner and I stayed here in the middle of May and after deliberating, 3 out of 5 is fitting. Positives: The beds were very comfortable firm mattresses. Room was cleaned well and towels changed every day if requested. Instant hot water to a very good temperature. The staff were incredibly friendly and helpful. Cannot fault them at all...they assisted with finding a sink plug and fixed another issue with the sink the same day. It had a lift for luggage (albeit tiny) which was the first time we've had one abroad, very handy! The room was a little smaller than expected. It had a smaller wardrobe with a few hangers and a small chest of drawers. You had to fully open the wardrobe doors wide otherwise the drawers wouldn't open. It had the new safe in there as well as the old safe (taking up room). As someone else stated in a recent review, the air conditioning didn't work which was frustrating, we left the balcony door open each night to let air in. The fridge was big enough for a large 7L bottle of water and another 2L bottle. Balcony was nice with a table and chairs overlooked the pool. The keycard was fiddly to get the door unlocked. The breakfast was good, generally the same stuff every day, but a good variety of eggs, meat, potatoes, fruit and pastries. The dinner was varied, mostly beige dinners as expected at an all inclusive. The first few days we're good, then from Wednesday seemed to fall into the same AI category of overly salty or overly processed chewy food. We mainly stuck with salad and the cous cous. Then, one evening I found some uncooked chicken on a skewer and put me off eating there the last couple of days. I made a member of the team aware. We were out most days so we only had lunch once at the hotel which was good due to the slow cooked steak stew but unfortunately didn't see this resurface. Evenings were quiet, we often went out to a local bar in Paguera, but for a lot of the older people at the hotel, I know it was probably a bit boring. There is a crooner style singer on Tuesday and Sunday who was okay. Overall, very little atmosphere, but didn't mark it up or down for this as this suits many people. Overall size of the hotel was good for us, maybe about 30-40 rooms, much better than a large hotel complex. Only places to park were on the street or a public car park further down the road, luckily we managed to get a space every day. Like the previous review, I feel the hotel must be testing the waters for the new season. We arrived Monday and on Wednesday night they put a notice on the bar saying that all inclusive drinks would only be served until 10pm and then would be chargeable from then until midnight. We found this an insulting gambit by the management and the hotel staff had to deal with the fallout of unhappy guests from every room. We complained to the manager first thing in the morning as did several other guests. The manager explained it was miscommunication and should have said 11pm. Even so, this put our no

We stayed here in May and the hotel had only been re-opened a couple of weeks before, as the season began in Majorca. The hotel is situated at one end of the Main Street which runs along the coast. Nearby there here are a large number of shops, restaurants and bars. The beaches are only a short walk away from the Oberoy and they are very welcoming and clean. Paguera is small and pleasant town on a lovely sandy coastline, ideal for sunbathing or swimming. There is not much else to do though, so expect a very relaxing holiday. There are local buses to Palma and taxi’s are easy to find. There is even a bus from the airport should you not have a transfer and don’t want to pay about £70 on a cab, (but I am told it takes for ever). With the hotel only having just re-opened not everything was fully functional. The room telephones weren’t working, the hanging rail in the room had been fitted without hangers and there were off white patches on the ceiling and walls where the plaster had yet to set same to the same colour. Even the heating wasn’t working (it can get cold over night). With this soft opening, there was work still on-going, with power tools and hammering from early in the morning. The rooms have a small TV, small fridge and a safe. Unfortunately like most Spanish tourist hotels you have to pay extra for the safe to be made functional. The TV only appeared to have a few satellite channels and none of those were from the UK. The staff are all incredibly friendly and happy to help. The front desk is manned 24 hours a day. We were given a piece of paper when we checked-in that said evening meals were severed on the second floor and that men needed to wear long trousers and shirts, this wasn’t the case and they said it was a misprint, (there is only one dinning room and that’s on the ground floor). The hotels second language is very much German. It would also be fair to say that the town is very much a German tourist destination. Though the reception and restaurant/bar staff speak reasonable English and French as well though. The hotel’s clientele appeared to be mature with a scattering of younger guests, (some coming for a long weekend break). The pool is big with a life guard on duty during opening hours. It isn’t heated so there were very few swimmers due to the temperature in May. When booking you have the choice of room type and also board type (depending on who you book through). We reserved a terrace room rather than a balcony room. The difference is the size of balcony. The terraces are twice the size of the balcony space and have two sun beds with a sun umbrella along with two chairs and a table. The balcony rooms have just a table and two chairs, without umbrella. The choice of board seems to be a choice between B&B, half board (breakfast & dinner,) or all inclusive. We chose the all inclusive deal as the cost is not that much more and we could always eat else where when the food choice was not to our liking. The local beers, wine

We had a very pleasant stay! The hotel was clean, and the staff were both friendly and accommodating. The food was excellent in terms of quality and taste, but unfortunately, it was only warm rather than hot. That small detail kept me from giving a full 5 stars—but otherwise, highly recommended!

UN PETIT COIN DE PARADIS un havre de paix luxueux à deux pas de la plage et des commerces sans les nuisances !!! Une directrice d'hotel attentive et bienveillante à l'écoute des besoins du client et qui parle le français admirablement.Une équipe d'accueil particuliérement réactive qui répond sur l'heure aux questions par mail des clients et fait tout son possible pour rassurer et guider sans stress : BRAVO !!!

Adult only. Small personal four star hotel. All staff were exceptional, food good with great selection. We went all inclusive, which we would recommend. We've stayed in some five star hotels, which don't match the Oberoy. Lovely sandy beaches 5 minute walk. Shops, Bars, Restaurants 10 minute walk.