Pasay Malate 5-star Hotels

We enjoyed our short stay at the hotel. The room was clean and spacious with a nice view of the city and Manila Bay. The staff were all friendly and we were allowed later check out without any fuss. Location is central and not far from Robinsons mall. Food in restaurant was tasty.

Long time renovation, 1+++ no Pool etc availble, no entrance Hall, dringend renoviert, minimum Rezeption, Too expensive dringend renovation. Room, Bed, Aircon, TV 5*****

Hidden gem! We usually just pass by this hotel when we go to Pasay area coming from QC. Was very surprised that this hotel was top notch quality! Room was spacious, facilities great and food was awesome. Aand the view of Manila bay was such a thing of beauty! Will definitely come back and book this hotel again. We got upgraded to the Executive Kind Ocean View room.💗 Huge thank you for the excellent service by Ms Kathy of concierge.

I love the location its near to everything First stay My kids loved to stay here because of the welcoming staff and the amazing care for the kids which the kids had so they always want to stay here Second time the treatment was so cold and far away from first experience Even for the kids Also the staff who were at the entrance of the restaurant were rude Before check up I complained to the management and they listened carefully and tried to make it up by treat us with some icecream Any way thats my experience But at general the hotel is clean and near from activities near by malate

I was very disappointed with this hotel. The first thing I request was a fork and knife to have my lunch the hotel brought me a spoon and fork. The second main concern was that there was no hot water. I contacted the hotel and trip.com they tried to fix the water but unfortunately this was not possible. The AC was ridiculously high that I left my -10 degrees weather back home to get to philliphines to enjoy the summer but was disappointed that I couldn't. When I enquired i heard it was because of the christmas decoration that would melt cause it was done from icing sugar. The hotel manager Aiza tried her best to accommodate us and upgraded our room type. At that time she got the engineer to check the water and it got to Luke warm but the next day the water was cold again. The hotel acts as though they are up to international standards but that's not the case. They don't allow room billing unless you ask and it comes to a shock to everyone what you are asking. The standard of food is terrible 😑 I would highly recommend that you reconsider your options for the price you pay cause it was not worth the price we paid. The hotel did have a good fireworks display for the new year and that's what we enjoyed the most. The staff are all kind, friendly and helpful.

We are impressed on how serene and peaceful the place is amidst bustling Manila. Check in seems to be scheduled only at 2 pm and not possible for an early one. After check in they can actually deliver your luggage to your room, except it took too long as we even asked for it after 2 hrs passed by. We stayed for 2 nights, I wish they could have delivered a new water bottle instead of us asking. Rooms are sound proof although there was an event one night. Restaurant cooked delicious food, including free breakfast. I will come back again.

Loved our stay. My parents and my brother got to rest properly. It’s quiet and relaxing. The cleanliness is impeccable. This is a new hostel. The front of the building is not yet well furnished so when we arrived, I thought I booked a fake hotel. 😅 But when you go inside, it’s super nice, clean and worth every penny. I just hoped there is a store around the vicinity. The bed is comfortable and the bathroom is super nice. I wish I have this kind of bathroom. You can borrow plates and utensils in common area. You have a space there to work, research, eat or read. I booked a room with its own private bathroom. I wasn’t able to see the shared bathroom. But if our area is clean, I bet that area is clean too. Thank you for accommodating us. It’s a very nice, relaxing stay.

I visited for one night in a hurry. The facilities and location, and the condition of the room are disappointing, but the quality is suitable for the price! I have no intention of visiting again.

I would like to extend my sincere gratitude and appreciation for the wonderful hospitality I experienced during my recent stay at your hotel. From the moment of arrival until my departure, the professionalism, kindness, and attention to detail from your staff made my visit truly memorable. The comfort of the rooms, the quality of the services, and the warm atmosphere all exceeded my expectations and left a lasting impression. I also appreciate the efforts of your team in ensuring that every guest feels welcome and well taken care of. Thank you once again for your outstanding service. I look forward to staying at The Heritage Hotel Manila in the future and will be glad to recommend your hotel to friends and colleagues.