Guest User
January 9, 2025
Random charges! Absurd! When I checked my credit card bill, I found that the hotel had charged me $140. I didn't remember this at all. I wrote an email to the hotel and complained to Ctrip customer service at the same time. I was told that it was because we parked in the hotel parking lot for 4 days, and the parking fee was $35*4 = $140.00 per day. Absurd! After finding that the parking lot was ridiculously expensive on the first day, we parked in the public parking next door, which was $12/day. What's more, my friend had returned the car in advance on the second to last day, so how could he park for 4 consecutive days? The hotel just wants to take advantage of the guests' inattention and cheat them, right? Please pay attention to your credit card bill and be careful not to be overcharged!
Finally, I would like to praise Ctrip customer service for their good and timely handling attitude.
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