Guest User
December 7, 2023
We had booked a "room on the beach" on site. This turned out to be a room in an old bungalow, which is close to the beach but definitely not "on" the beach. The resort is far away from other restaurants or hotels, which may suggest charm, but it also takes away the possibility of eating outside the hotel. We did not try the kitchen, so I cannot judge. However, I have concerns about the free-roaming animals there. We left immediately after inspecting the hotel and the room. The first impression was really bad, the tiki bungalow, which is open on three sides, still smelled musty, and there were dusty sculptures everywhere. Animal hair was found on almost all the cushions and under the tables. We were immediately surrounded by at least 5 dogs, all of which live there with the hotel owner, including a raccoon, which is also kept there as a pet. We are travelling with our one-year-old toddler, and the dogs are always going to him, so our son couldn't move around freely. We were basically always accompanied by a dog, which even ventured onto the terrace of the room. None of the hotel staff were bothered by this. The owner said "all the dogs are sooo cute", and that was the end of the dog issue for her. The raccoon got right up to our stroller, so we had to take it to safety too. So much for the animals there. Let's talk about cleanliness: In addition to all the animal hair, there were stains on the curtains of the bungalow, the upholstery on the terrace of the room was really disgusting and stained. The rugs in front of the beds and in the bathroom were more yellow than white, the fittings in the bathroom were partly rusty and there were numerous defects. The refrigerator was mouldy and covered in dirt. You can see all of this in the pictures for this review. But the worst thing was the baby bed. Let the pictures sink in. Nobody would let their child sleep in that dirty thing. The fabric was brown with dirt, the mash was torn. Under the stained sheet was a disgusting looking old Disney wool blanket, dirty and smelling with animal hair, which was probably meant to cover the terrible mattress. There really are health concerns here. No child should sleep on a blanket like that! After we left, we asked for a refund. We only received an answer in capital letters that they do not allow any refunds. Fortunately, after we sent all the pictures to the booking portal and described the situation with the dogs running around freely and the problem with a small child, we were able to get a full refund from them. I can only warn against this place if you are traveling with children or a pet.
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