Guest User
October 7, 2023
I am conflicted about my stay here. On the plus side: very beautiful property. Very close to the Port of Parikia. Quiet and peaceful surroundings. Great price. Clean room. Loved the balcony. One the minus side: overall I found the customer service somewhat disorganized, poor, and lacking warmth. My sister had weird issues upon check-in: her reservation (the host showed no record of her reservation upon arrival?), the room size she paid for was not the room she got, and her room had no power at all when she checked in. We had to search for and flag down a man (presumably the host's husband?) in order to flip the breaker to get the power to come back on. There are no signs with information on how things in the room work (such as the power/light switch, the AC, and the shower, which were quite tricky - at least for me and the guest across the hall, too) and the hostess became quite hostile when she had to come to my room one night at 10pm to help me with the AC to get it to work. At that moment, I wanted to pack up and leave and go to another hotel. It seemed as if something was wrong (outside of the B&B) that was affecting her ability to be happy, warm, and welcoming with her guests. I also got the distinct feeling (from older reviews) that this accommodation used to be a lot more customer-friendly in their offerings (such as breakfast, and rides to/from the port, etc) and now, once you check in, you are basically on your own. I usually have such wonderful connections with my hosts, and this experience just left me feeling very flat, cold, and a bit sad. I avoided her as much as possible after the AC incident because I was so uncomfortable around her. In summary, with improvements to customer service, Pension Sofia could be such a heavenly place to stay. However, as it is, while I would go back to Paros in a heartbeat, I would definitely choose another accommodation for my stay. I have enjoyed so many amazing and kind hosts around the world (including other Greek islands), but this experience definitely fell short, and sadly, I would not recommend this accommodation experience for your stay in Paros.