Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJul 29, 2026|Apartment
Pince Pasaribu1. The bathroom wasn't ready for use; some of the tiles were loose, making it look dirty, including the bathroom floor.
2. When we turned on the faucet, a strong odor came from the drain or water pipe.
3. The blanket was too small, only suitable for one person.
4. The balcony door was difficult to push open; a sliding door would have been recommended to make the small balcony usable, even though it housed the AC unit.
Otherwise, the room was good, and the location is highly recommended.
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Price per night from:CAD 32
Posted onJan 10, 2025
Guest User
Handuknya kecil kayak keset lantai. Tolong dong handuknya jgn kecil terus alasan yg belum kering atw habis. Kalau kamar bagus lengkap tv lemari kulkas AC sofa kursi meja kasur. Tempat jemuran kecil. Yg g aq suka handuknya kecil banget
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Price per night from:CAD 12
Posted onAug 3, 2026|Deluxe King
Anonymous UserI stayed here for 3 nights, and this is my honest review.
The hotel has recently reopened after a complete renovation and rebranding. The staff were excellent. Everyone was friendly and welcoming. Check-in took about five minutes because the staff member assisting me seemed new and was carefully following the procedures. I didn’t mind at all, and I was served a delicious welcome drink while waiting. After check-in, a staff member escorted me to my room.
Pros:
1. The rooms have been fully renovated and feel modern.
2. The bed was comfortable, the air conditioning worked perfectly, even at 26°C.
3. Breakfast exceeded my expectations. Everything I tried was delicious, especially the Indonesian dishes. What impressed me the most was that, even though the hotel was still very quiet and there were only a handful of guests during my stay, they still offered a full breakfast buffet with a wide variety of options. Many hotels would simply serve a limited set menu or deliver breakfast to the room when occupancy is this low, but this hotel maintained a complete buffet from end to end. I really have to give them credit for that.
4. The location is convenient, with Superindo and Indomaret within a 3-minute walk and Pakuwon Mall only about a 9-minute drive away.
5. The lobby is spacious and looks luxurious.
Cons:
1. The TV was by far my biggest disappointment. I stayed in a Deluxe Room, and the TV appeared to be left over from the previous hotel rather than replaced during the renovation. It was very small, around 32 inches, and wasn’t a Smart TV, which feels completely out of place for a hotel that claims to be five-star. The selection of TV channels was also very limited, and the picture quality was poor with noticeable static, making it quite unpleasant during my 3-night stay. The Executive Rooms have larger TVs, but based on the information I received, they are not Smart TVs either because I was told that only the Suite Rooms will have Smart TVs, and those rooms will only become available after the hotel’s grand opening. You can even notice that the hotel doesn’t include any photos of the TV in the Deluxe Room images on its booking page, which almost makes it seem like they’re avoiding showing it. Nowadays, it’s hard to imagine a genuine five-star hotel still using a 32-inch non-Smart TV in its standard guest rooms.
2. Soundproofing isn’t great. I could hear noise from the next room and the nearby mosque.
3. The Wi-Fi was very slow, and mobile signal inside the hotel was also weak.
4. The shower area had no shelf or storage space for personal toiletries, and the floor was extremely slippery. I almost slipped several times while showering. This is something the hotel should address, as it could become a safety hazard.
5. The power outlet next to the bed was already occupied by the bedside lamp, so I had to unplug it every time I wanted to charge my phone.
6. Although there were plenty of power outlets in the room, about half of them didn’t work, which was frustrating.
7. I wasn’t a fan of the pillow and bed linens. While the bed itself was comfortable, the bedsheets felt rough rather than soft. I even noticed that the underside of my arms became itchy whenever they rubbed against the fabric.
8. The hotel was very quiet during my stay. It seems many people still don’t know it has reopened, and I haven’t seen much promotion or any soft opening offers on its website and Instagram account.
Overall:
I enjoyed my stay thanks to the friendly staff, comfortable room, excellent breakfast, and convenient location. However, the TV and Wi-Fi were major drawbacks, and there are still several details that don’t quite meet the standard of a true five-star hotel. At the moment, I would personally rate this hotel as 4.5 stars rather than a full 5-star property. It has great potential, and with improvements to the TVs, internet, room details, and overall quality control, I believe it could truly live up to its five-star positioning.
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Price per night from:CAD 58
Posted onJul 31, 2021
Guest UserLocation 5/5, Service 5/5, Cleanliness 5/5, Amenities 5/5.
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Price per night from:CAD 9
Posted onOct 2, 2023|Superior Room
Anonymous UserThe service is very friendly and in my opinion the cleanliness is pretty good. The facilities are sufficient and suitable for the price.
Only 1 toothpaste and toothbrush were given. Even though there were 2 people in the room. I deliberately didn't ask the receptionist.
I'd rather just buy it outside rather than having to worry about it.
Next time you can try staying at the Bella Hotel but want a room on the 2nd floor.
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Price per night from:CAD 15
Posted onNov 7, 2023|Economy Room
Anonymous UserThe location is quite strategic, big appreciation for all the staff because they are very helpful and friendly, especially the security guard 👍🏻 For the facilities according to the price, the downside is that the bathroom is a bit smelly, the toilet is difficult to flush. Hopefully it will be fixed soon for the future
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Price per night from:CAD 20
Posted onAug 26, 2025
Guest User
This hotel is perfect for a year-end holiday. It's comfortable, the staff are friendly, and the rooms offer great value for money. You definitely won't regret staying here! 🤩🙏
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Price per night from:CAD 7