Guest User
March 30, 2023
Very very very very very... Poor accommodation experience! On a business trip to Paris, I booked another hotel on Ctrip a few nights ago. When I came back from Milan, I booked this hotel for six nights because it was close to work. When I took a shower on the third night, I found inexplicable stains on the towels (let’s see what it could be) ...) Extremely disgusting! I asked for a refund of the room fee for the remaining three nights that I did not stay, but was unreasonably refused by the hotel and Ctrip! The reason is to book a non-cancellable room! And as the hotel side, there is no apology and the attitude is bad! ! ! The most incomprehensible thing is Ctrip ⚠️Don't say that as a gold diamond member, it is an ordinary member, an ordinary consumer. In such a situation, Ctrip should also give a refund. It is you who should coordinate with the hotel, not the consumer! I will defend this matter to the end! ! !
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