Hôtel Roi René

Very terrible service

We stayed at Hotel Roi René for 4 nights and 5 days, and the experience was deeply disappointing from beginning to end. Not once during our stay was the room cleaned, no housekeeping service, no fresh towels, no trash removal, absolutely nothing. For a stay of this length, this level of neglect is completely unacceptable. We arrived early at 1:00 PM and politely asked if we could check in, knowing the official time was 3:00 PM. They refused unless we paid an additional €35. We decided to wait and asked to store our two small backpacks at the reception, only to be charged €5 per bag. There was no proper luggage room—they simply placed the bags behind the front desk. Once we finally checked into our room, we were shocked to find there was no air conditioning, even though it was clearly listed in our booking. When we brought this up, the receptionist offered us an old fan for €10 per day. I asked why we were being charged extra for something that was supposed to be included, and their response was a dismissive “now this is it.” This charge was never mentioned in the booking details. There was also no hairdryer in the room, despite it being listed in the amenities. When we asked about it, we were told flat-out that the hotel doesn’t have any—not even at the front desk. Breakfast was a joke: a single croissant, half a baguette, and two tiny jam packets per person. The only drinks offered were black coffee and a small glass of orange juice. When we asked the server (who also seemed to be the housekeeper) for a glass of water, she rolled her eyes at us like we were being unreasonable. The Wi-Fi only worked in the reception area, not in the rooms as advertised. And the rooms were far from soundproof—we could hear every conversation, footstep, and door slam from other guests in the hallway and adjacent rooms. To make matters worse, on the third morning of our stay, the fire alarm went off at 8:00 AM, forcing all the guests to evacuate. No one from the hotel staff came to explain what was going on. There was no announcement, no reassurance, no apology, just complete silence. It was a chaotic and frankly rude way to start the morning, and the lack of communication was alarming, literally and figuratively. Overall, this hotel does not deliver on what it promises. Instead, it charges extra for basic necessities while providing poor service, zero hospitality, and no accountability. It was uncomfortable, unclean, and unwelcoming. Avoid this place—you deserve better.