Residence Inn Paris Didot Montparnasse

Booked 6 months in advance through Chase travel. Checked the booking 1 week prior through Chase and everything was still confirmed. Arrived to hotel to be told the reservation had been cancelled in January. Called Chase travel and they had never been notified by the hotel that the hotel had canceled the reservation after initially accepting it. There are other reviews that mention similar issues so this hotel is a repeat offender. I am a frequent business traveler and this is unacceptable. Now I’m scrambling to find a new hotel at the last minute. Great start to a family vacation. Marriott, maybe you should start over with this hotel.

I had an extremely disappointing experience at the Residence Inn Paris Didot Montparnasse. Despite holding two confirmed Marriott Bonvoy reservations on consecutive nights, I was denied check-in on both occasions due to overbooking. No prior solution was arranged beyond a last-minute diversion to other hotels, and the front desk staff handled the situation with a lack of courtesy and professionalism. I was promised taxi reimbursements and assured that the second night would be honoured - only to face the exact same issue again. To make matters worse, my credit card was charged for both reservations, which were never provided. As a frequent Marriott guest, I expect better from a brand that usually prides itself on reliability and service. This property clearly failed on both counts, and even follow-up with Marriott’s customer care has been met with silence well beyond the promised resolution timeframe. Not recommended! Especially for loyal Bonvoy members expecting recognition and basic service delivery.

Staff was not very welcoming- Did not treat us as good as we were treated at residence inn London Bridge. Room was Not cleaned by the cleaning staff. I requested for 1 KING whereas i was given 2 single beds. requested for an upgraded room , i was denied twice. Overall i would never come to this property again. Thank you once again.

Good Value Room is clean. Breakfast is nice. Easy to get Uber to get to anywhere in Paris. Train station is about 7-min walk. Fitness center is actually a gym next door "Magic Form", which opens at 8:00am. Still a good value stay.