Hôtel Bourgogne & Montana

The hotel’s amenities were shockingly subpar for a four-star establishment. The room only provided instant coffee, and there was no fridge—making it impossible to store even basic items. The sink area was so cramped that there was no space for toiletries, and they didn’t even supply two cups—forcing us to use drinking glasses to hold our toothbrushes. To make matters worse, there was only one elevator, which broke down from time to time, leaving us to climb up and down five floors within 3 days. At this point, I began questioning where this hotel’s four-star rating came from. But the absolute worst part? The toilet was covered in old, stubborn stains—clearly from long-term neglect. (See attached photos.) When I reported this to reception, the staff refused to change our room or offer a refund. Instead, the woman dismissed the issue, claiming, 'It’s an old toilet,' and implied that unwashed toilets were normal across Europe—as if I were some ignorant tourist. Let me be clear: I’ve traveled to every country in Europe over the past decade and even lived here. Never have I encountered a hotel—let alone a four-star one—with such appalling hygiene. The fact that they blamed *me* for 'not liking the stains' (rather than admitting their lack of cleaning) was insulting. I told her that I tried to clean it with the shower but unfortunately it doesn’t reach the toilet. She agreed they don’t wash the toilet and only offered to clean it after I complained, but she said “we would ask somebody to clean it if you don’t like the stains”, proving they had no intention of maintaining basic standards. Last but not least, unbearable sewage smell was emanating from the bathroom—likely due to a drainage issue—making the room uninhabitable. Despite our best efforts to tolerate it, the stench was so overwhelming that we had to reduce the amount of time we spend in the bathroom. This was an unacceptable experience. Disgusted, we didn’t stay for all the nights we paid for, and left the next day for another city. Another funny thing is, when asked to carry the luggages down 5 floors for check-out, the lift worked again. How ridiculous is it that they actually lock and unlock the lift freely. It really is a first we have ever seen. All in all, this hotel failed on every level—service, cleanliness, and basic decency. A complete disgrace to the hospitality industry, and to Paris.

The hotel is centrally located, and the service and breakfast are as good as it gets. The staff is first class, and the room is large with ample provisions. Everything was excellent.