La Maison Champs Elysées

Checked in on 29/11. On the first day I checked in, I felt there were a lot of stairs, my luggage was heavy, and the facilities after checking in were average. I went out shopping in the morning on 30/11 and came back at night. My handbags and watches were all stolen! It’s worth Eur50,000! The clerk initially suggested that I call the police, which was really strange! It’s also strange that I can’t watch the surveillance right away! I insisted on calling the police, so she had no choice but to call the police for me. When the police arrived, they felt that he was helping me, but it was clear that the hotel staff used the room card to open the door and let them in, so even the most direct method was delayed. Please help forward it and all platforms must blacklist this hotel. The Trip platform also intervened, but it seems that the platform is all about doing business. Even though it knows it is a hotel problem, it still puts it on the shelf, waiting for customers to continue to wait for the scam! In addition, the hotel's solution is to go through the insurance company. I don't know how long they will delay it, and the funds have not been compensated yet! The police and hotel services are very poor. They keep talking about laws and regulations. Is this the service attitude a hotel should have? Please help forward it!

The valet service is very good, the front desk staff is also very friendly and speaks fluent English. The location is good, close to Champs-Elysées and the Arc de Triomphe. However, the room has no main lighting and is dark at night.