Best Western Empire Elysees Reviews

Worst Experience Ever - Avoid if Possible I stayed at Best Western in Paris for one night and initially considered extending my stay, but my experience was so unpleasant that I decided against it. From the moment I entered, the reception staff was rude, unwelcoming, and outright aggressive. Instead of politely informing me that my room wasn’t ready at 12 PM (check-in was after 2 PM), they didn’t offer early check-in. When I asked for extending one more night they immediately told me the hotel was fully booked. When I pressed further, they offered a room at double the price. I later confirmed that the rate was much cheaper on Trip.com than what they quoted, which felt dishonest. To make matters worse, they attempted to double-charge me. The room was incredibly small, much smaller than the photos suggested. It was uncomfortable, cold, and not properly clean. The bathroom was tiny—barely a meter wide—making it inconvenient to use. I couldn’t even open my luggage properly due to the cramped space. The view was unremarkable, and the overall layout was poorly designed. Additionally, the hotel’s key card system was inconvenient. You couldn’t open the door yourself late at night; instead, you had to rely on the receptionist to let you in, which felt intrusive and awkward, especially when seeking privacy. The food was subpar, and the overall service was disappointing. However, one receptionist, Lhamo, was incredibly kind and helpful, and she was the sole reason we didn’t cancel our booking immediately. Her professionalism was a bright spot in an otherwise dreadful experience. Lastly, when we were leaving the hotel, the receptionist stared at us without saying goodbye, adding to the unpleasantness of our stay. Overall, this was the worst hotel experience I’ve ever had, and I cannot recommend this property to anyone.

Front desk staff are lovely and helpful They willing to share some tips and giving a helpful hand

EN/ The room is small, normal for Paris, the bathroom is TINY, and the water from the shower gets all over the bathroom. Over that, I think this is a great hotel, many restaurants and store near by! And of course, the Arc of Triumph Oh, and the hairdryer doesn’t work over 10 minutes of use ES/ la habitación es pequeña, normal para Paris, pero el baño es muy pequeño, el agua de la ducha se derrama en el baño porque no hay cortina. Fuera de eso, el hotel tiene una ubicación inmejorable, cerca de tiendas y restaurantes, y por supuesto, el Arco del Triunfo! Ah, y el secador de cabello deja de funcionar luego de 10 minutos de uso

The room is super small, and the price is so expensive. It is a hotel next to the Arc de Triomphe, about 600 meters away. It is also very close to the Champs Elysees, so we took advantage of the transfer to stay for half a day to visit the core area. The breakfast tastes good. It is also close to the subway station, which is very convenient for travel.

Very poor hygiene, extremely bad service attitude, quilts are not cleaned, garbage hotel

The location is very close to the Arc de Triomphe and the Champs Elysees. Although the room is not big, it has a small balcony where you can see the pink sunset of Paris. It is very comfortable. The breakfast is rich in variety and all are delicious.

Modern rooms, as usual in Paris, are very small, oddly shaped, but clean and have a pleasant shower. There was no view from the window, just a view of the courtyard-well. Breakfast was not tasty. The location is excellent, not far from the Arc de Triomphe, but there are no more tourists. Nearby there is a delicious Italian restaurant la cantina

The hotel is very close to the Arc de Triomphe. It's nice to get up early and see the Champs-Elysées. The size of a European hotel is expected. But there is a bathtub. Two elevators. Check-out at 12 o'clock. What else do you need a bicycle for?

The breakfast is not rich enough! Others are OK!

Very poor service, not recommended at all

The room was nice