L'Ouest Hotel

It's always a pleasure to be welcomed and to stay in this hotel with excellent value for money! Immediate proximity to Saint Lazare and public transport. Close to department stores, the opera, the Grands Boulevards of Paris... but located on a street away from the hustle and bustle. In short, I recommend it.

J'y ai passé 2 nuits et mon séjour s'est bien passé. Les chambres sont de bonne taille et la literie est de bonne qualité.

J'ai beaucoup apprécié la proximité avec la gare Saint Lazare, l'amabilité du personnel et sa qualité de service. Le petit-déjeuner est très correct. Seul petit bémol : la connexion internet n'était pas de bonne qualité et le 4G ne passait pas bien (ch. 27) en fin d'après-midi. Ca s'est amélioré en soirée.

English: The room was comfortable, clean and the hotel is in a really strategic location for visiting Paris. However, the stay was compromised by inadequate staff management to say the least. My friend and I returned to the hotel around 1:30 in the morning and, despite the fact that a 24-hour reception was guaranteed, there was no one to open the door for us. We rang the bell as instructed and called the reception number several times for over 40 minutes, without receiving any answer. Being locked out at that hour, in an area that is not particularly safe, was unacceptable, as well as dangerous. But the most frustrating part was the total lack of responsibility in the management of what happened: no real apology, no attempt to make amends or offer us any compensation. At check-out we barely managed to get a formal apology, and with evident reluctance. The attitude of the staff was defensive and unprofessional, as if they wanted to doubt our word despite the evidence provided (including the times of the calls). A terrible experience from the point of view of customer service. Too bad, because the structure deserves better.

04/22/2025 Your message addressed to my daughter, which unfortunately confirms the contemptuous and condescending attitude observed on site, is simply shocking. Your response, marked by bad faith and passive aggressiveness, perfectly illustrates the lack of consideration you give to your customers. It is always easier to accuse a customer of being "virulent" or "incorrect" rather than to acknowledge your own shortcomings, which, in this case, would have been the least you could do. If, in your establishment, pointing out obvious malfunctions or a deplorable welcome is perceived as a form of aggression, then it is clear that questioning has no place with you. I remind you that the tone used by your staff, whom you defend without the slightest perspective, was anything but professional. Your receptionist, clearly poorly trained in communication, largely contributed to the escalation. My attitude, for its part, was merely a measured response to a particularly unpleasant situation. You claim not to be flawless—fine. But no one has criticized you for being perfect. On the other hand, a room left dirty following an employee's departure on vacation, without any verification by your teams—that, yes, is unacceptable. Don't get things mixed up, sir. And allow me to point out that I have extensive experience in the hotel industry. Suffice it to say, I am fully aware of the demands of my profession. I remain outraged by your response, which is simultaneously contemptuous, casual, and completely out of touch with reality; you would have been better off refraining from responding. And since we unfortunately cannot respond to your message on Guest, a platform on which you allow yourself to denigrate us without the right to reply—we will use other platforms like Google and TripAdvisor to set the record straight and inform future guests of the quality of welcome they are likely to encounter at your place.