Mercure Paris Gare de Lyon Opéra Bastille

almost perfect ... sink almost clogged, lack of toilet paper perfect welcome

The reason why we chose this hotel was because we saw the introduction of this hotel on trip.com, as shown in the attached photo, but in fact there was no such thing. We couldn't find a hotel that looked like the photo, which was misleading. Although the room is small, the design is unique; the location is convenient and there are many restaurants, supermarkets, bakeries, and many choices nearby. When we checked in, the hotel clerk said that we had not paid for the room and breakfast was not included. We contacted trip.com customer service on the platform. Finally, we paid by credit card before we could check in. In order not to delay checking out tomorrow, we asked the hotel staff about the order status in the evening and got the invoice. It seems that the problem has been solved. When we checked out, the waiter showed us the computer and said that we had not paid for breakfast. We quickly showed them the invoice and the problem was solved. The waiter last night said that the room rate was paid and breakfast was included. But this morning the waiter was changed and the situation was different. Fortunately, the invoice was issued last night, otherwise it would have taken time again. Both the hotel and trip.com are well-branded, and the waiters on both sides were polite and patient in following up. In the end, the problem was solved, but the long-distance phone charges I received also cost a lot. It is recommended that trip.com communicate via WeChat or WhatsApp voice so that guests can save some money.