Hôtel Chateaubriand

Have stayed here a few times, the hotel is in a great location, the facilities are a bit old and need maintenance, the air conditioner is very noisy. I like the breakfast the most, the service staff is warm and friendly, the bread and pastries are great, and there is freshly squeezed orange juice.

I stayed here once in 2019 and had a good experience. I chose to stay here again this time, but I chose a room with two single beds. I ended up staying on the 0th floor, and the experience was not as good as the first time. The hotel is in a very good location, only a 3-minute walk from Champs-Elysées. Restaurants are very convenient!

The hotel is well located, with very pleasant reception and breakfast staff. However, the hotel's upkeep is deplorable, as are the services. My room was dilapidated and dirty. Furthermore, it lacked sound and thermal insulation. It was on the first floor facing the street, making it impossible to sleep with the noise (very noisy street and delivery service) and the draft. The room was dirty and dusty (it triggered an allergy and asthma attack). The hotel's light fixtures are mostly bent and dirty. The TV remote control was simply disgusting (I had to buy disinfectant wipes), and the curtain hook was ripped off the wall. There is no courtesy tray (tea, coffee, kettle, or even just water). Electrical wires are exposed (at the wall sconces), and the carpet, wall tapestries, and curtains are covered in dust. The light switches and furniture are old and peeling, and the bathtub and toilet seals haven't been cleaned. Dirty bathroom with hair and dust. The bath mat is stained and the curtains have holes. At breakfast, the towels have chocolate stains two days in a row... There are no slippers or bathrobes, no extra blanket or pillow. Few toiletries, and none of the Rituals brand as indicated. Total absence of the services advertised at the time of booking (no restaurant, no bar, no valet parking, no porter). No massage mattress despite my requests (they were supposed to get back to me with a slot). Complaints went unanswered from the first night, the third, and upon my departure, when all these points were discussed and shown to the team. Very expensive and therefore poor value for money. No customer service response. 4 stars which is not at all up to the standards of service we are entitled to expect from this standard near the Champs Élysées and at this price.

There is no kettle, but water is available at any time. It is an old building with good sound insulation. There is no shower curtain in the shower, so you have to find the angle. Otherwise, the bathroom will be full of water.

This is a very nice hotel! The atmosphere in the room was great!