Le Katorze Hôtel

Goed bed, goede douche. Vriendelijk en proper. Rustige buurt op wandelafstand van metro. Aangenaam verblijf.

Séjour très décevant dans cet hôtel 4 étoiles. La chambre que nous avions pour quelques heures était sale dès notre retour : douche pleine de cheveux, joints noircis, mobilier taché. Je demande à changer de chambre, on me dit que c’est complet. Le lendemain matin, la gouvernante (très aimable au passage) nous dit qu’il restait des chambres disponibles. Confronté, le réceptionniste explique qu’ils préfèrent garder les chambres “au cas où” quelqu’un passerait dans la nuit… Même si un client déjà en place signale un problème réel. Et selon lui, c’était presque à moi de faire l’état des lieux à mon arrivée. Sérieusement ? À fuir pour quiconque s’attend à un minimum de respect et de propreté. Un grand merci à la gouvernante, la seule personne compétente et honnête qu’on ait rencontrée dans l’établissement.

Nickel Très bien

We stayed at this hotel with a group of 8 people for 2 nights. Our stay was unfortunately rather disappointing. Upon arrival at the hotel we were received very coldly at the reception - without a single word of explanation we were simply given the maps to our room. At a reception in a 4* hotel, you would at least expect that it would be explained where your room is located, how to get there and where and when breakfast is served. When the staff changed, we fortunately saw a very friendly receptionist in the evening. I still see negative comments about the staff, it is a pity that some bad apples bring down the general impression. The rooms are small. We only stayed in our room for the night, so all in all ok, but the bed itself is also on the small side and you have very little walking space around the bed. This should be communicated better on the website. We were there with our parents (70+) for whom such a small bed was not ideal and which caused a bad night's sleep for many. The room was otherwise clean, not piccobello but ok. The shower was fine and extra provision of coffee and water in the room is handy. The air conditioning did not work in any of our 4 rooms (the rooms already felt quite warm, despite winter period, so luckily we did not stay here in spring or summer period). Location is good, close to metro station and quieter street where we had no night noise (street to metro was very active in the evening with many bars). The breakfast was really pitiful. Day 1: there were a total of 10 of us in the breakfast room and on the hot plate there were 3 sausages and there was 1 small pot of dry scrambled eggs in the large bowl that looked like it had been warming up for a few hours. Nobody dared to take the pot, because then there would be nothing left for the others, on the other hand it did not look tasty either, so nobody was interested anyway. Day 2: no more sausages, but back 1 small pot of scrambled eggs that now looked even drier, as if the same pot was there again. No bread is offered, only mini baguettes (so mini that they are dry and you can't cut them yourself to put toppings on them) and toast bread from a bag. Cheese is limited to an emulsion of gouda and emmental in plastic packaging (looked very unappetizing). A few slices of charcuterie available as well as jars of jam and chocolate. Also a few jars of yoghurt and also cornflakes and granola. You can make freshly squeezed fruit juice yourself - no problem in itself (but it is also a mess that makes your hands dirty and sticky). In Paris it doesn't seem that difficult to offer a nice range of bread etc. Slices of cheese also seem to me a minimum that should be available at breakfast (OR give a selection of French cheeses). The men in our group really left the table hungry. So breakfast is absolutely too

Dommage pour cet hôtel charmant, décoré avec beaucoup de goût mais qui n’est pas à la hauteur d’un 4 étoiles! Après avoir envoyé un mail le 14/10 à 19:33 au directeur pour dire mon mécontentement lors de ma première venue, aucune réponse! Réfrigérateur toujours en panne, blocage des robinets toujours pas réparés (bloqué à une certaine température) …..le premier matin, je n’ai pas pu prendre de douche (trop brûlante), fuite de la bouilloire, téléphone de la chambre pendant 3 jours inutilisable (une personne de l’accueil a décidé de vérifier et ainsi voir qu’il fallait des piles) mais le plus dérangeant , c’est l’arrêt systématique du CHAUFFAGE où j’ai dû appeler plusieurs fois pendant mon séjour pour le remettre en route……..(oui, c’est au niveau de l’accueil de le faire). En revanche, à part le monsieur des journées de la semaine (visiblement, je l’ennuyais) beaucoup de bienveillance de la part du personnel…..Merci à eux!