Maison Albar Hotels le Pont-Neuf

ホテル自体の立地は確かに魅力的で、観光の拠点としては便利です。しかし、価格に見合ったサービスや対応を受けられたかと問われれば、正直に言って「期待外れ」でした。 滞在中、以下のような基本的な不備が連日続きました： 2日目：バスマットが用意されていない 3日目：バスローブが未設置 4日目：再びバスローブなし、ティッシュ補充なし、タブレット電源不良で使用不可 これらはいずれも宿泊料金を考えればあってはならないレベルの対応です。毎回こちらから申し出て初めて修正されるという姿勢にも疑問を感じました。 さらに残念だったのは、あるスタッフの対応があまりにも無愛想で不快だった点です。あくまで事実として述べますが、そのスタッフは他の欧米系のゲストには笑顔で親切に接していた一方、私たちアジア人に対しては明らかに態度を変えていました。 人種差別だと断定するつもりはありません。しかし、あの場にいた誰もがそう感じても不思議ではないほど、対応の差が顕著でした。これは単なる「個人の接客態度の問題」では済まされないと考えます。 「高級ホテル」を名乗るのであれば、全てのゲストに対し公平かつ敬意ある接客を徹底すべきです。 一方、他のスタッフ（特に欧州系の方々）は非常に丁寧で、常に笑顔で対応してくださり、安心感がありました。その点は評価したいと思います。 結論として、ホテルの物理的な設備は良くても、人的サービスの質に大きなばらつきがあるのが現状です。 今後、スタッフ教育の強化と「すべてのゲストを平等に扱う意識改革」が図られることを強く望みます。 The location and facilities of the hotel itself are certainly attractive, and it is a convenient base for sightseeing. However, if you ask me whether the service and treatment I received were commensurate with the price, I can honestly say that it was "disappointing." During my stay, the following basic defects continued every day: Day 2: Bath mat not provided Day 3: Bathrobe not provided Day 4: No bathrobe again, no tissues replenished, tablet power failure made it unusable All of these are unacceptable levels of behavior considering the price of the accommodation. I also questioned the attitude that they only corrected it after we requested it every time. What was even more disappointing was that the behavior of one staff member was too unfriendly and unpleasant. I will state this as a fact, but while the staff member was smiling and kind to other Western guests, he clearly changed his attitude toward us Asians. I do not intend to conclude that it was racism. However, the difference in treatment was so noticeable that it would not be surprising if everyone there felt that way. I do not think this can be dismissed as simply a "problem of individual customer service attitude." If a hotel calls itself a "luxury hotel," it should treat all guests with fairness and respect. On the other hand, the other staff (especially the European ones) were very polite and always greeted me with a smile, which made me feel at ease. I commend them for that. In conclusion, while the physical facilities of the hotel are good, the quality of the personal service varies greatly. I strongly hope that in the future, staff education will be strengthened and a change in attitude will be made to treat all guests equally.

I went out, came back, and then went out again, and when I returned to my room at night, the curtains were closed, a bath mat was ready for the shower, and the towels and trash can I had used had been cleaned. A TOTO washlet was installed, and the toilet seat was warm and comfortable. The location is convenient, close to the bus stop and subway, and there are many restaurants. The Louvre is also within walking distance. Everyone at the hotel was kind and the service was excellent.

The hotel's quilt and pillow are super good. I am a bit picky about sleeping, but the quality of sleep in this hotel is super good. People who have high requirements for pillows in their lives will definitely choose this hotel. It is only a few minutes' walk from the Louvre.

This hotel is very good and has a high cost performance ratio. The front desk service is very good, they can remember the guests' names and are very attentive. The room is very warm, the facilities are very new, and the bathroom is also very beautiful, but there is no bathtub. The swimming pool below is small but very beautiful, you can take a bath and steam sauna to relieve fatigue. The breakfast is small and exquisite, the taste is good, and you can order eggs and coffee. The location is very good, a few minutes walk to the Louvre, there are various subways around, and it is also very convenient to go to Disneyland directly to Line A. There are many good restaurants nearby, you can eat and drink at night.

The room layout is too reasonable and a bit small, the view outside the window is good, the location is great, the lobby is not very big