Agostina Camarotti
September 4, 2024
I was going to rate this hotel higher but the mistreatment I received deserves this score.
They didn't have a record that I paid for breakfast when I booked. The first morning the woman who attended to me immediately resolved it. I called trip to make sure everything was okay for the rest of the stay, they contacted the hotel (they even gave me the name of the person they spoke to) and told me everything was resolved. First thing the next morning the man at reception (the same one who is there at night) had no record that I had paid nor any interest in listening to me when I tried to explain the situation. He doesn't speak Spanish and has a low level of English, at first I thought it was a language problem but there was no way, it had been a long time since I had been treated so BADLY. He called me a thief for a piece of bread (by the way, I am lactose intolerant and there were no options for me, neither for vegans nor celiacs...). I spent more than 40 minutes trying to get this man to be open to me explaining things to him but it was IMPOSSIBLE, all he told me was to pay and he never wanted to check the case. I left without having breakfast and even crying because of the mistreatment I received. I could have paid again, but they don't deserve a cent.
On the other hand, the Trip staff was excellent and was attentive to how the case was evolving. The following mornings I dared to try to have breakfast just because this man was not there and I didn't have to interact with him. They never had me on the list of people who had paid, but they always solved it and let me in right away.
On the other hand, the facilities are not bad for Paris prices, it is a large hotel and you can see that they are trying to make it cool by renovating the facilities at low cost and decorating for the Olympic games. The bathrooms were always dirty and the area is ugly, a few meters away there are people living on the street and you have to go through there to access the hotel. There is a very small passage between the settlement and the wall, and there were rats on that small path, so we had to walk along the street. On the other hand, the temperature in the room cannot be regulated and, as it is in front of a highway, it is impossible to open the window.
Original TextTranslation provided by Google