Hôtel Claret Bercy

Have a nice rest at a nice hotel

Great! I stayed there for several days because I had 2 concerts at the Accord Arena and you can't get any closer, there's only one street to cross on foot :) the hotel is decent and the room was nice.

No air conditioning No air conditioning

The location is perfect, a stone's throw from the Accord Arena and Bercy Park. But the hotel itself is very dilapidated and the service is poor or pitiful for a hotel. We spent 2 nights at the hotel. We arrived in a tiny room which was on either side of the staircase. The room is very poorly equipped. No air conditioning which is surprising in Paris in 2024. There was no outlet near the desk to plug in your computer or in the bathroom to plug in an electric razor or a toothbrush. The mattress was very tired to the point that there was a mattress topper, but we slept very poorly. The cleaning was bad, the carpet dirty and stained. We thought we had booked a nice room with a bathroom with bathtub but we arrived in a tiny room which had nothing to do with the photos on the site and with a bathroom. dilapidated bath. The shower cubicle was small, very dirty and the shower doors closed with difficulty. The room did not correspond to what we had reserved according to the description and photos on the site. Our magnetic card was dysfunctional and would not open the door to the 1st floor where our room was, forcing us to take the very long elevator each time. The reception staff did not want to resolve the problem, telling us that there was a problem with the door so other customers were passing through the stairs with their cards. They don't care about customers. The second morning, we were woken up at 8 a.m. by work being done in the room just above. We called reception 4 times and they did not stop the noise of the hammer and drill. It was not until the 4th phone call that I was finally given the manager who offered to compensate me with a free breakfast that I had already paid for in advance and which he could not reimburse me for. So, no compensation. It's amazing to rent a hotel room and be woken up by the sound of drills at 8 a.m. because this meme decided to tinker in the room above your head. It is, however, a hotel. We rent a room so we can sleep! The only positive point of the hotel besides its location is the breakfast which was very good. In the end I would not recommend this hotel whose services are lousy and do not have the basics of hospitality.