JUSURK
February 16, 2025
I chose Novotel just because of its name, but the facilities were not up to my expectations and I was uncomfortable. The shower room was so narrow that my body bumped into it, the bathroom door was a thin wooden door that rattled, and there was a separate bathroom, but the door handle was broken, so I asked them to fix it, but they didn't fix it...
The sofa bed creaked and my back hurt...etc.
The facilities were the worst out of the 6 hotels I visited during this trip.
I would never recommend this hotel to anyone else.
And when I checked in, they said I had to pay a city tax, so I paid it, but the hotel system said it didn't show up, so I had to pay again, so I paid twice, but they clearly showed me that my card information was paid twice and asked me to cancel the first time, but it was really annoying... They said they processed a refund, but I'm not sure if it was processed properly, and they didn't even apologize.
Anyway, I don't recommend this hotel.
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