Novotel Paris Centre Bercy

The worst hotel experience in my life, a four-star hotel with no service at all, every staff in the hotel is extremely indifferent and unreasonable! My friend and I chose this Novotel for convenience because we were watching a concert nearby. It should have been a happy night, but it was all ruined by this hotel. When we returned to the hotel to take a shower after watching the concert late at night, it was already 3:30 in the morning. We found that the hair dryer was broken, so we called the reception staff for help. He said he would send us a new spare hair dryer to our room, but he didn't come and didn't respond after waiting for half an hour. We could only call for help again, but the staff said that we needed to go to the reception to get the spare hair dryer ourselves. At that time, our hair was wet and we were still wearing pajamas, but he did not show any empathy or desire to provide service, but just coldly asked us to go to the reception to get the hair dryer ourselves. Finally, under our strong protest, he was very unhappy and sent the hair dryer to our room. When we checked out the next day, they took the initiative to ask us how we felt about our stay. We answered truthfully about the bad experience last night, but the staff asked us in a sarcastic manner if we really knew how to use the hair dryer? After we confirmed it again and again, she just shrugged and said sorry indifferently, without any other compensation or comfort. It was an incredible experience, terrible, if you want a hotel with no service experience and management, unreasonable staff and no hotel disposables and bottled mineral water, you can choose this worst hotel in the world to ruin your happy trip.

The room was satisfactory, but you must get an invoice when you pay the city tax at the hotel, or pay it when you leave the hotel. We paid it when we arrived at the hotel, but when we left, it was not the staff who asked us to pay again. After a long explanation, the manager there came and let us leave.

Prime location. Very clean hotel and attentive staff. Exceptional breakfast, lots of choice and quality product.

There is the subway downstairs, which is very convenient. The executive room has a balcony facing the park, with good lighting. The room is clean, no smell and quiet, and the sound insulation is very good.

家庭房的洗浴間很小，沒有翻新。