My Suite Boutique Hotel

We stayed at this hotel in Parga expecting a top-notch experience, especially given the stellar 9.7/10 online reviews and a hefty price of 170€/night for a 3-star stay. Unfortunately, our experience didn’t live up to expectations. Upon check-in, we were asked to pay the full amount up front, which we found strange, as that’s rarely the case in Greece unless the hotel anticipates people might leave early. From the moment we entered the room, there was a strong moldy smell. The air conditioning unit was old and barely functioning on the first day. We mentioned both issues during breakfast (which was very basic and the area was swarming with bees, which we understand may be a local issue – but strangely we didn’t experience this anywhere else in Parga during our trip). While we were told they'd be checked, when we returned later that day the smell had gotten worse – although the A/C was finally working. There was no follow-up, apology, or any contact from the staff about the issue. Upon closer inspection, the smell seemed to come from the bathroom ventilation system, which was green and visibly moldy inside – likely the result of a cheap renovation or poor maintenance. The final straw was when a cockroach came out of the bathroom drain. We immediately told the manager we wanted to leave. A staff member came to the room and tried to convince us it wasn’t a cockroach and that what we saw was “just hair in the drain” – which was honestly insulting, considering we had just seen it walking on the wall. Only after we packed our things and insisted on leaving did they ask if we wanted to change rooms. The positive: The pool area is genuinely lovely – relaxing, clean, and well-maintained. Staff were polite in general, but unfortunately that’s where the positives end. Overall, this hotel was a major letdown. The quality and cleanliness did not match the price, and management clearly lacks basic understanding of customer service. A beautiful pool alone does not make up for an uncomfortable and unclean stay. We wouldn’t return and wouldn’t recommend it unless major improvements are made.