Amanzara Resort Panglao

THE WORST HOTEL RESORT EXPERIENCE EVER!!!!! SCAMMMM!!! SCAM!!!! 1. Deceptive Marketing The resort maintains misleading promotional posts on Facebook and other platforms (Trip.com, ***********) using outdated and heavily edited photos that do not reflect its current condition. This act of false advertising deliberately misleads potential customers and violates truth-in-advertising standards. 2. Unsanitary and Unsafe Facilities Upon check-in, we found the rooms to be filthy, infested with crawling cockroaches, and in a general state of disrepair. Floors were cracked and uneven, posing serious safety hazards, especially for children and elderly guests. 3. Disorganized and Unprofessional Guest Reception There was no reception desk or trained staff present to receive or assist guests upon arrival. The check-in process was chaotic and uncoordinated. The resort had no computer system or official recordkeeping mechanism to verify our third-party booking (e.g., via travel app). Instead, staff requested to take photos of my booking confirmation using their personal mobile phone and made calls to someone off -site to "verify" our reservation. This not only demonstrated a lack of professionalism but also raised concerns about data privacy. The process was confusing, disorganized, and unacceptable for any paying customer. 4. Rude and Dismissive Staff Behavior When I raised these concerns, the owner was uncooperative, rude, and dismissive. They refused to acknowledge the issues and offered no assistance or resolution. I BOOKED THIS HOTEL AS A RECOMMENDATION FROM A "FRIEND" AND I COULD NOT REGRET THIS DECISION MORE!! THE GREATEST TRAUMA OF MY LIFE!!!!

Very disappointed😌 Walang tubig ang cr, tapos balde ng pintura nakalagay wala pa tabo🤣. No tv. Ag basta hindi maganda, ang layo sa expectation ko sa nakita lo sa ads nila. Luma na building nila

Im Very disappointed with the room;floor with broken tiles ; sink full of rust; toilet no heater and dirty ; tv not working ; omg it is the worst we ever stay. What they show in the website is not real its a prank not worth with the price

not safe

A TOTAL SCAM….. The ads are not matched with the actual look of the hotel. The place looked abandoned. We’ve arrived at this place on time there’s no receptionist or reception place either. We’ve been trying to get a refund but the property declined our request. Don’t book this hotel.