clearmi
February 10, 2025
1. The room facilities are a bit old, there are blind spots in the sanitation, the shower is not easy to use, and there are no disposable slippers in the five-star hotel;
2. The outdoor activity area and swimming pool are large, but the water quality seems average. According to the comments, there are free water activities, but during our stay, the hotel did not have any reminders or announcements, and we did not see other guests playing paddleboards or snorkeling
3. Service: I have a bad impression of the front desk. When I checked in, they said that the room was ready. When I changed the front desk to check in, they said that I had to wait until 3 o'clock. It felt like they were deliberately making people wait. At the same time, it was also the only hotel in this trip that required checking the child's passport to confirm the age. It was very petty, and it was suspicious and unwelcome. I wanted to complain, but I found that there was no hotel manager to complain to. Fortunately, the concierge and room attendants were still relatively enthusiastic in the next few days. I think it might be a problem with individual staff.
4. The breakfast quality is very average, one or two are delicious, and you can eat enough.
5. The shuttle service is still very good. When there are many people, they will run a few more times to pick up guests.
Overall, the hotel is not five-star in several aspects and feels average. Because many hotels in Bohol Island will consider children over 11 years old as adults and charge several hundred dollars without an extra bed (breakfast is not included), this hotel has an age limit of 12 years old and is free, so I chose it. If the price and conditions are suitable, you can consider it, but if it is too expensive, it is not necessary
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