Pangkor Holiday Resort

Good last minute option

1.Room not ready before 3pm,but when i check for 3x times, then recep said room is ready but need to caj RM 30 per hour, like ? Room ready but hold the guest till 3pm ? That time already 1:30PM ,till i complaint wanted to speak to manager, then there allowed me to c/in at 2PM , still hold ? Why don’t you just allowed us to c/in immediately since the room is ready ???? If we do our own transport, we can go to other place while waiting for room. I pay RM 500 for 2night, but still need to pay extra ?? For early c/in at 1:30PM ? 2.The IRON room is horrible, i was sweating because inside the room there’s was NO fan, NO AC ,the iron make my dress torn,my newly dress, the temperature stated the most lowest minimum ,but still my dress was torn and I can’t wear it.There have 3 iron but ONLY 1 can use in proper. 3.Shower head was fall & almost hit my son, our bedsheets have a lot of stains. 4.AC was hot, already been setting at 20 celsius, but still hot 5.DM plug was not in good condition, the box is open and unsafe 6. Most disappointed is we here to celebrate our 6 years wedding anniversary but this is happen.My husband drive from PD at 4AM to come here and this is what we get ? So disappointed.

My family,24 of us checked in Pangkor Holiday Resort for our Christmas holidays on 25/12/22. As we reached the jetty, the person in charge who had promised hotel transfer asked us to find our own taxis. After some negotiation at last he arrived to the jetty to arrange for our transport.Once we reach the resort, were given few family rooms and twin sharing rooms for our group.We were “amazed” with the room condition. Extremely dirty, unkept and old. Stained comforter and bed sheets,dirty toilet walls and wild boar loitering at wee hours.Refer photos attached. We have made arrangements for dinner at the cafe , it was our Christmas dinner. We have repeatedly inform the sales person that it was family Christmas dinner and requested them to ensure the requested menu is served. Again they disappointed us with array of wrong dishes which my family members were unable to eat or compromise .The dining area were not only dirty but also very much unkept.Please refer photos attached Their daily morning breakfast was also a shame as not only no food were replenished but there were also not enough utensils like cutleries, cups and plates provided In short ,our holiday were ruined. They did partially refund us but our holiday mood and festival spirit were not totally spoiled as we had to spent even more for transport and food outside the resort.Extremely disappointing

The resort located at the strategic place, few minutes walk to beach and lots of food/ restaurant around. However, my stay was really disappointed by the service of the staff/ resort. I booked and paid the resort via agoda for 3 pax and 2 nights. During check-in the room assigned to me was only 2 pax's bed and breakfast. Talked to the staff and my agoda receipt present to them, they insisted their system shows only 2 pax even thought i paid for 3 via agoda. No compensation no refund. The breakfast served disappointed as well. No choices, no egg, no soup noodle.