Palo Alto Hotels with Airport pickup service

I am currently at the Palo Alto Inn and really happy with the overall experience. The manager could accommodate some additional requests I had, the room is very big and receives almost no noise from the traffic. Cleanliness is great. The rooms are well equipped - fridge, microwave, tea+coffee machine, TV, safe, plenty of USB charger ports. There were some complimentary drinks and sweets as a nice bonus. The location is OK, you have to walk 15-20 minutes along the El Camino in either way to hit places with some choice of place to eat or do groceries from, but that's not terrible. If you are driving anyway, it does not matter. You can also take a bus. --- Martin

Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The thermostat, the refrigerator, the TV, etc all in great condition. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained.4. The location is really good. Close to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. 4. The blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). got woken up by the bright light early. 5.$15 parking fee.

This hotel is less expensive than most in the area, so my expectations were quite low prior to arriving. I was therefore surprised when the room was better than I anticipated. The room was clean, the bed was comfortable, and the pillows were fine. On the negative side, the towels were disappointing because they tend to repel rather than absorb water. The shower head was strong, but the bathtub floor was quite slippery. The shampoo dispenser in the shower was empty, requiring me to go to the front desk for shampoo. The room had an “old” smell when entering at first, but that dissipated after being in the room for a bit. Breakfast was adequate, but lacking better fresh fruit selections and sugar free yogurt and cereals. Overall, the hotel provided what we needed which was a comfortable place to sleep in a convenient location, at a better price than most hotels in the area. The staff were all pleasant and accommodating. In summation, the hotel was better than expected, but not quite up to snuff. I don’t know if I would stay there again, and would rather pay more at another location for better accommodations.

First off, I'd like to give a shout-out to the night shift front desk person Tony. He was very courteous and thoughtful in helping me on my arrival day (12 midnight) and assisted with all my needs. Thank you Tony for your efforts! For the hotel in general, it seems the place is understaffed but I believe that is how other hotels operate nowadays post COVID. The location is great and is right in the middle of where I want to be north and south of Bay Area. Many rental car locations nearby so I was able to get to one within 10 mins radius. For the room, I stayed in the king bedroom pool side with patio. The bed was very comfortable and clean. However, the downside was that the connecting room doors were paper thin, and the gap between the door and the floor was more than an inch high, so I could pretty much hear every word the person was saying in the other room. They need to fix that or else guests really don't have any privacy at all. I apologize to the couple in the room next to me because I was on a call at 3am in the morning and didn't realize I had woken them up until they started talking and I knew how bad the sound isolation was. After that, whether it was day or night time, I had to resort to whispering all my conversations because I knew people could hear me in the other rooms.

A great stay at a great city. When you want to travel with your spouse, you don't want to spend too much time in searching instead you go with such a highly recognized brand like this and most of time you don't regret your pick.

I can not say enough amazing things about the Stanford Park Hotel. We used this hotel for our wedding room block and they went above and beyond what was required of them. My guests felt extremely welcomed, the hotel is absolutely stunning and the staff is excellent. This is not a 4 star hotel in my opinion I would rate this as a 5 star hotel. Our guests could not stop raving about the Standford Park Hotel!

The second time I stayed here, the environment is very beautiful, the room is very clean, I can enjoy the beautiful scenery every day, and the key is that it is very close to the customers. It is very suitable for business trips and a wonderful stay experience. Of course, the service is also very good, warm and helpful. American hotels generally don’t have slippers, toothbrushes, etc. You have to bring your own. The front desk is willing to provide it for free.

I found this hotel because the free parking is free. The space is quite large and the price/performance ratio is relatively high. It is an hour's drive from the city center. It is the smell of the room as soon as it enters, and the smell needs to be scattered.

Room is spacious and clean. Staffs onsite are kind and friendly to address to any issues or enquires that you may have. All in all, very satisfied with the stay and will definitely return back again to the same hotel for the next trip.

The hotel is close to Stanford university, the price is small, the parking lot is free, no breakfast, the service is very good, the surrounding is convenient, there is a big Sichuan dish at 300 meters, next to the gas station