Fergus Club Palmanova Park

The accommodation boasts excellent facilities, a prime location near bars and the beach, exceptional staff, and high cleanliness standards. Guests enjoy comfortable beds, spacious rooms, and a lively bar.

Unhappy stay We arrived on Saturday evening and when we went into our room there was a puddle all over the floor and bed. Tue roof was leaking. My 8yr old actually tripped and hurt her arm in the water. We were moved to another room. 2 days later we returned from the pool to a leak in our new room. We had to get moved yet again. My daughter is autistic and found all the moving very upsetting. We also had to shower in tepid water on one evening as there was no hot water. This hotel is supposed to be 4 star and there was also at least 2 leaks in the restaurant after a rainy evening and one dropped into my food. Very unhappy.

I arrived on Sunday 27th October for a week, with my partner and 6 year old. When we checked in we were told the hotel was closing for the season the following Sunday at 3pm, our pick up for the airport wasn't until half 4. The reception staff didn't seem to care. we spoke to our rep the next day, the hotel agreed they would keep the sports bar attached to the hotel open for us and 3 other families. on the day of leaving we felt like the staff were just waiting for us leave, my little girl was in the pool until half 1 as soon as we left to shower they shut the pools and the snack bar! we didn't need check out the room until 12, we left our cases in the room to nip to the shops when we got back our key didn't work, they had obviously disabled our key. the cleaner kindly let us back in the room. we were unable to get a drink the day of leaving once the snack bar was shut and they didn't provide us drinks in the sports bar, when we were waiting for the coach all the staff were walking around dressed up obviously waiting to have a staff party. the first 4 days of our stay were really nice, it wasn't over crowded, then Thursday & Friday (Halloween) it was carnage, there were 100's of spanish booking into the hotel for Halloween, we felt like we shouldn't be in the hotel. we went out for tea to get out the hotel, it was raining on the Friday there is no where to sit in the hotel, the sports bar doesn't open until 6pm, we ended up going out in the rain in the end, we come back to have tea to find the que to restaurant all the way down the corridor. we ended up going out for tea again. we had plastic cups but the spanish got glass ones, and they were allowed drinks after 11pm where as we weren't. the entertainment was on outside all week until the Thursday & friday theu did it inside but there was no way we would of even got a table. our room didn't get cleaned everyday and when it did you could tell they just made the beds, changed the towels and left. there is only the snack bar you can get drinks from and most of the time there was only one person working, the reception staff were rude apart from the lady she was really helpful. the dining room - you had to que even if it was food you didn't want, you couldn't just go to the food you wanted. we ate out 3 nights. the location of the hotel is perfect, close to bars and the beach. the pool areas are good, my little girl loved the slides even though the water was freezing. the sunbeds were gone by 11ish so I can imagine in the summer it's even worse, there were a few left but they were dirty. we would not return back to this hotel. and would advise anyone not too book for october half term. there were a lot of unhappy families as we all felt the same.