Globales Palmanova Palace

Our group was 2 in their 30s, 18,16 and 15yr old. I'll start by saying this is probably a great hotel for the younger groups who don't really care about facilities. I want to also express how wonderful the whole staff at this hotel are, very polite and extremely attentive. Overall though we were disappointed with this hotel. It looks so much better on the pictures. The pool area is tiny. My KIDS were shouted at in the pool for slightly splashing and raising their voices. When in the pool you have to be silent and serious and that was shocking to me. They were not allowed to have fun in there. At one point I had to ask the lifeguard to get off of her high horse. Also be careful leaving belongings when you get in the pool. We has a wireless speaker stolen in literally a few minutes of being gone. We also had 3 towels stolen in a week which is an absolute joke. The food was abysmal. Sorry. We are not fussy eaters but go on holiday around 4 times a year, always all inclusive and this was one of the worst dining experiences we've had. We paid all inclusive and still had to spend almost 2000 eating out for 5 of us in a week. The kids would not touch it. On the plus side there was always a great selection of pastries but being celiac that's out of the question. Even the fruit was the same 3 fruits everyday, water melon, melon and orange, occasionally kiwi. 😅. If you can eat melon and pastry you are fine. Went to get toast one morning and there was the slight green dusting of mould on and by god that is disgusting. The breakfast was repeated the same everyday. The only upside is the pool snack bar was great and the only food my kids would tolerate. The bar staff were great but kept giving me alcohol free almost cocktails. Come on, I'm a fully grown adult. I even saw them refusing some lads drinks because they had been up 5 mins before and got one. Sorry but that's not acceptable when people have paid for all inclusive and the bar man clearly needs teaching that. Be aware that there are 2 sockets in the room that give out bare minimum electricity. My phone would be on charge all night and still be at 60% it was a challenge getting everyone's electronics charged. We bought an extension lead and that kind of helped. Very noisy on a night with the groups sat at the bottom of our rooms, shouting even fighting 2 nights. Not whst you want on a holiday. There's NOWHERE to get a coffee before breakfast opens. I was so wound up about this. I'm up at 6am every morning and coffee is an essential. I'd take a kettle if you do try this hotel because many people I spoke to had the same problem Cleaner was wonderful. Rooms spotless. Overall great staff, terrible experience There was a globales palmanova next door, much better hotel and when on the return coach and journey home, everyone I spoke to loved that hotel so if you can afford the slight increase, choose thst hotel or the amazing globales Saint Lucia. ××× in response to the owner××× If the staff didn't report

Enjoyed our stay. Only 5 minutes from the beach and main *****. Rooms were good. We stayed on the 6th floor over looking the main road, didn't hear the traffic at all. We liked the food, good choice. Worth remembering its buffet style. Entertainment team were fantastic, hotel staff were okay not overly friendly. Pool area is good and beds available all day, but it was October. Not all side really get the sun. Would go back.

The staff was very friendly, the food was really nice, plenty of things to do, I would definitely come back again, the entertainment staff was great, our room was very clean an the bed was made up everyday, we are so happy with everything, pool area was clean

Sorry but wee have been going on holidays for 44 years and this is the worst hotel yet I will start on the brackfast cold every morning a lot of people useing micawave food lunch time and tea time OK now wee go to the bar for drinks nights no whiskey glasses they gave you whiskey in a beer glass also no white are red wine Sunday night they had to bring wine down from the restaurant in jugs