Sonder Hotels in Palm Springs

First, let me lay ground to be taken as credible. When saying an employee was kind to customers, the first thing to realize is first and foremost an employee must work in the interest of their employer, whether the DMV, a bank, or a unified school district. Being kind at the expense of the person providing a paycheck is not acceptable. The goal, rarely achieved, is being simultaneously professional and kind while working, in this case, in the best interests of the Cole Hotel. You will find a similarity in other reviews of good customer service. I was afraid I would be disappointed as the the ”bar” had been raised too high. Not so. GOOD service from EVERYONE, and a good overall experience. A coupe of remarks, keeping in mind I rate the hotel a 5: The hotel is significantly above downtown, away from the downtown PS vibe. On the other hand, once in your car, you are three minutes away from the experience, so don't let that stop you. (Its getting increasingly harder to find a parking space in downtown, yes.) The hotel markets on their website two separate, unrelated, on-site dining experiences/companies for hotel guests. During lunchtime we ordered a hamburger poolside but was informed we could not order until 3pm, and indeed they held us to that. However, the hotel's website states: ”Exclusively Open to Hotel Guests from 10AM – 11PM” (Implying, if a hotel guest, you may order before 3pm.)