The Colony Palms Hotel and Bungalows - Adults Only

Beautiful hotel decor and service. Thank you!

I am currently staying at this hotel as a final getaway before the birth of my child, hoping to unplug and enjoy a luxurious weekend. My standards for luxury travel are quite high, so I approached this stay with tempered expectations, especially considering the location in Palm Springs. Upon arrival, there was no valet available to assist with my car, which was not a major issue. However, as I walked through the entrance, a staff member rushed out of a door, causing it to slam into me. Rather than apologizing, he simply muttered, “Oh, sh*t,” and kept walking. When I politely suggested that an apology or excuse me would have been more appropriate, he curtly responded, “Well, you shouldn’t be standing there.” Check-in was a bit of a mixed experience. While I was greeted with a glass of champagne, which was a nice touch, the highlight was the front desk attendant who was absolutely lovely and even walked me to my room. The hotel also added a personalized brass name tag to the door, which was a thoughtful detail. The room itself, however, was underwhelming. It lacked basic amenities like bottled water, a blow dryer, an ironing board, and lotion, all of which we had to repeatedly request. The air conditioning vent was noticeably dirty, and the room was so dimly lit that we joked it felt like a cave. A floor lamp or additional lighting fixture would make a significant difference. The pool area was another disappointment. We waited over an hour for towels, which were unavailable, and the area was littered with trash, old food, plates, straws, plastic bags, and dirty towels. It wasn’t until I went to the front desk to request a cleanup that staff finally addressed the issue, sending out a team of five to tidy up. Despite these issues, most of the staff have been pleasant and accommodating. However, for a property that self-proclaims itself as an “Ultra Luxury Hotel,” it falls short of true luxury. The hotel could benefit from implementing more luxurious features and amenities while ensuring cleanliness and consistent service. Additionally, training staff to be more mindful and courteous, especially in their interactions with guests, is essential. For the price they’re charging, these are the minimum expectations. In my opinion, this hotel is more accurately a 4-star property, and there are several other high-end hotels in the area that I would consider more deserving of the luxury title.

This is a beautiful adults only property! A few cons: 1. No full length mirror in the room 2. Terrible vanity lighting for getting ready 3. Our keys were demagnetized and not working several times a day Pros: 1: 24 hour pool and hot tub 2: Fast valet service 3: Great music and pool vibe

Our room has definitely been neglected and definitely needs not just redecorating but repairs. We were very disappointed in accommodations. Food and around the pool was good.

Super nice staff

Service is avg for the premium rate they charge.

Best hotel in Palm Springs. Didn’t leave for dinner stayed and had a nice dinner by the pool. 10:10

Tara was amazing and I am so grateful that I was able to come and stay at this property after having to leave another property. The Colony is extra special and a great place for parents to escape and relax. The hotel reminds me of being in a garden of eve. The plants are amazing. We are overall very happy with our stay. Thank you

Great service, room was nice and clean, however the jacuzzi bath on the patio wasn’t working, other than that, a very pleasant experience